Customer Service Advisor

5 months ago


StokeonTrent, United Kingdom Xpert Recruitment Solutions Ltd Full time

We are looking for Collections Advisors to join a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.

We will offer excellent benefits including a employees bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression and a competitive.

A Monday to Friday rotating shift pattern with one Saturday required per month

Week one: Monday - Friday 8.00am until 4.30pm

Week two: Monday -Friday 10.30am until 7.00pm

**A starting salary of £23,000 progressing to £23,500 after 6 months probation. You will also earn £500.00 earn why you learn bonus after 3 months service along with the opportunity to earn upto £2400.00 per year in bonus.**

**Responsibilities include**:

- Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
- Ensuring the system is accurately updated after each call
- Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits
- Processing payments
- Ensure the company bad debt policy is followed and reported accordingly
- Delivering excellent service and supporting customers by showing empathy during difficult times
- Achieve individual and team KPI’s
- Liaise and communicate with the relevant departments regarding the customer’s journey

**Skills required**:

- Up to 35 days holiday including bank holidays
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- An Employee Assistance Programme offering support to help look after your health and wellbeing
- Enhanced Family Leave Policies
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Free onsite parking and tea and coffee provided
- Pension scheme
- Long service awards
- 5 years - £250 and 1 days extra leave that year
- 10 years - £500 and 2 days extra leave that year
- 15 years - £750 and 1 days additional leave indefinitely
- 20 years - £1000- and 2-days additional leave indefinitely

All successful applicants will undertake employment reference checks, a credit check and DBS check.

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Transport links

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Signing bonus

**Experience**:

- Call Centre: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Retail: 1 year (preferred)

Work Location: In person

Reference ID: Kat



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