Admin Team Leader
6 months ago
Principal Accountabilities.
Manage the patient information systems within the Centre, utilising them to provide statistical information as requested by the Lead/Manager and the Trust regarding outpatient activity. To provide general administration support to the MDT within the Centre, managing the Admin and Clerical Team within the centre to support the delivery of front of house reception and back of house administration regarding the issue of specialised disability equipment.
- To provide a first class service to Clinicians and Service users within the Prosthetic & Wheelchair Centre.
- To ensure that patient referrals are entered and Outpatients appointments are made in a timely manner within local and national targets, eg E Ref, slot issues etc, liaising with relevant clinical and managerial colleagues to address issues as appropriate.
- To ensure all diagnostic referrals are completed in accordance with Trust policy and procedure.
- To ensure all clinic outcome information is recorded on relevant information systems in a timely manner.
- To ensure all referrals received are accompanied by all relevant information to support effective and efficient clinical triage.
- To work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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- To set up and maintain, as appropriate, all patient layouts, session dates and diaries within the hospital system following discussion with Consultant and Centre Manager.
- Responsible for the maintenance of the P & WC casenote system
- Ensure that all patient information (both manual and electronic) is accurate, complete, and legible and can be retrieved promptly when required.
- Undertake, review and develop communication with patients including letters, appointments and the management of DNA’s. Assist in the investigation of written and verbal complaints.
- Maintain and develop written P& WC specific standards/policies and support the implementation of Trust strategies/ policies at Centre level.
- Undertake the day to day line management of the clerical staff. Ensuring that staff receive adequate and relevant training which allows them to function efficiently and effectively.
- Assist in the recruitment and selection of Centre staff and the efficient deployment of manpower resources.
- Provide day to day administrative cover for and in the absence of the Centre Manager.
- Take lead responsibility for the compilation and accuracy of all statistical returns regarding patient activity within the Centre.
- Liaise with the Limb and Wheelchair software developers on an ad hoc basis, communicate changing requirements for information gathering and statistical returns.
- Countersign invoices for the provision and repair of limbs and wheelchairs/ special seating.
- Undertake responsibility for the ordering of all supplies including limb appurtenances, stationary and the provision and administration of the wig service
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