Customer Services Officer

1 month ago


London, United Kingdom General Pharmaceutical Council Full time

**The successful applicant will have/be**:

- Significant experience of **handling high volumes of calls**, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology, pressures and work practices.
- Experience of **providing written replies to customers** - be able to **draft bespoke answers** in clear, concise language.
- Experience of **effectively handling all types of callers, including difficult and upset customers**.
- **Target driven with the drive and desire** to ensure that all individual and department targets are achieved.
- Active **team player, demonstrating behaviours of helping colleagues, sharing information, identifying & solving process & efficiency issues. **Flexibility to make sure that service level agreements are met and contributing to the morale of the team.
- Have an **unwavering commitment to Equality, Diversity and Inclusion**.
- A **pro-active, “can do” **approach to helping customers, and the tenacity to make sure that answers are provided to customers.

**Benefits when joining our team**:
In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, **good work-life balance and workload** **plus an excellent benefits package **that includes:

- **30 days holiday** (plus bank holidays) with the option to buy an additional 5 days.
- **A choice between two pension providers**: NHS pension scheme or Standard Life.
- **Career breaks and sabbaticals**.
- **Private medical insurance, life assurance, season ticket loan, bike loan** and many more.

**Follow this link to see our benefits guide** [PDF 233 KB]

**About the GPhC**:
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to **assure and improve standards of care for people using pharmacy services**.

Our organisation has a long-term vision and **a desire for highly skilled and specialist staff**. We are committed to **providing workforce learning and development opportunities**.

Following the Covid-19 pandemic, we have adopted a hybrid working approach, which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

**We are proud of our diverse and inclusive culture** and are committed to holding ourselves to the same standards we expect of others.

Follow this link to **see our privacy policy** and understand how we collect, use and share your personal data during our recruitment process.



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