IT Support Analyst

3 weeks ago


London, United Kingdom Allen Lane Full time

Allen Lane are delighted to be working with a London based University in their search for an IT Support Analyst to join the IT team on a permanent basis to support stakeholders from across the university both in person and remotely. This will be a hybridposition with 2/3 days per week required on site (depending on workload)

**The role**

As an IT Support Analyst you will:

- Provide an effective interface between the stakeholders and the IT service,
- Ensure all diagnostic information is provided for error resolution and incident analysis;
- Pro-actively identify solutions to user problems and propose how they will be implemented;
- To provide effective support to off-campus staff and faculty via remote access tools
- Assist with hardware setup, software installation and regular maintenance on a range of devices, including mobile technologies;
- Assist in the set-up and management of user accounts to ensure secure and appropriate access.

As an IT Support Analyst you will have
- Experience working in a similar role in a large-scale networked environment
- Excellent technical skills including with Microsoft products and a willingness to acquire others as required
- Knowledge and experience of supporting a wide range of hardware in a hybrid environment both in person and via remote support tools
- The ability to document IT procedures, log, investigate and track issues
- Excellent communication skills to share technical information and instructions to non-technical people;
- Experience of user management, troubleshooting and problem resolution in Active Directory; experience providing effective and customer-centric services, achieving high levels of customer satisfaction;
- A relevant undergraduate degree or equivalent working experience

**What you get in return**

A salary between £32,000 - £36,000 plus a range of excellent benefits.



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