Spare Parts Sales Administrator

4 weeks ago


Chessington, United Kingdom Sega Amusements International Ltd Full time

**JOB SUMMARY**

This Spare Parts Sales Administrator role will involve a hands-on, proactive approach to sales and order processing.

In addition to day-to-day inbound order processing, you will be expected to develop new client relationships, along with managing the existing portfolio of clients and distributors.

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.

This role is required to be 100% on site.

**KEY DUTIES**

**Sales**
- Pro-actively up selling spare parts and fulfil the orders as quickly as possible
- Ongoing tracking of orders for customers, with regards to delivery status and the timely updating to the customer in the event of a delay Releasing orders from the back-order report.
- To maintain a high level of product knowledge along with a detailed understanding of all current dealer and manufacturer marketing programmes
- Maintain electronic and paper records, ensuring they are up-to-date at all times
- Processing customer payments;
- Clear invoice queries to ensure timely payment;
- Liaising with carrier to resolve delivery difficulties and disputes;
- Working under pressure and prioritizing workloads;
- Maintain and update CRM.
- Run weekly reports to make sure that all quotations are chased and take of system after 30 days
- Check that all orders have been dispatched by checking with the sales report for various levels of dispatch procedure.

**Spares Specific**
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions. Recommend related parts and accessories, which may be required for a job.

**Invoicing/Credit Notes**
- Produce pro-forma invoices for account customers in a timely manner
- Smooth processing of commercial invoices alongside ensuring the daily generation of invoices
- Managing all credit requests in a timely manner

**Customer Complaints**
- To be responsible for the investigation, resolution, and reporting of all customer related complaints. To track all complaints on the in-house database, reporting and seeing through to completion.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Order Processing: 1 year (required)

Work Location: One location



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