Service Controller

3 months ago

Bathgate, United Kingdom Liebherr-Great Britain Ltd. Full time

A vacancy has arisen within our Earthmoving Department based in Bathgate for a Service Controller. The role contributes to the success of Liebherr-Great Britain Ltd Earth Moving Technical division by offering effective customer service through clear communication with Field Service Engineers, ensuring parts and services are provided in a timely manner whilst ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

**Your Responsibilites**:

- To assist the After Sales Supervisor in carrying out the duties necessary in supporting the service department and providing industry leading customer service.
- Takes the lead in answering all inbound calls in a swift and efficient manner, obtaining customer details, order numbers or other authorisation when required.
- To be responsible for the organisation of all parts, labour, tooling and other necessary resources required for the efficient completion of any job.
- To close and invoice jobs in a manner justifying costs incurred to both external and internal customers (including warranty and service agreements) and ensure effective management of the depot’s WIP.
- Liaising with customers to schedule all jobs including the maintenance of machines and ensuring the complete schedules and defects are controlled through the Service mailbox and sent to customers in a timely manner.
- Takes the lead to communicate with Workshop and Field Service Engineers to compile and prepare estimates for secondary work to generate sales.
- Raises Sales Orders, Work Orders, Purchase Requests and Invoices both internally and to customers.
- Inputs engineer time sheets and overtime forms to produce monthly information required for payroll.
- Take the lead dealing with suppliers, raising purchase order numbers and closing these on goodarrival.
- Processing and dealing with credit notes
- Overseeing of expenses for engineers and obtain supervisor\manager sign off.
- Handling and processing of Petty Cash.
- Maintains an organised system of work, ensuring filing and documentation are handled in a timely manner and logically filed
- Maintains a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
- Develops and maintains good relationships and a positive approach between the team, customers and suppliers.
- Maintains a personal image that portrays and promotes the professionalism of the business at all times.
- Any other duty as required by management commensurate with the post.

**Your Profile**:

- Self-motivated with a positive attitude.
- Excellent communication skills, both verbal and written.
- Able to demonstrate ability to work effectively in a pressurised environment.

**What we are offering**:
The opportunity to work with the industry-leading manufacturer, secure and progressive work environment, competitive salary and benefits, training and personal development.

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

**Location**:
Liebherr-Great Britain Ltd.

35 Inchmuir Road

EH48 2EP Bathgate

United Kingdom (GB)

**Contact**:
Amanda Wells

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