Demand Hub Call Handler

Demand Hub Call Handler
Force
Cambridgeshire Constabulary
Role Type
Police Staff
Contract Duration
Permanent
Contract Type
Full Time
Department
Demand Hub
Location
Headquarters, Huntingdon, Cambs
Grade
Scale 5
Salary
34514. inc allowances

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Allowance
Shift Allowance, Weekend Working Allowance
Annual weekend working hours
270 hours
Shift allowance %
20%
Hours / Week
37
Tenure
Yes
Tenure period in months
18

Closing Date
14/07/2023, 23:55

**Job Description**:
Looking for an exciting change in career working on the frontline of Policing In Cambridgeshire?

One where you don’t know what the next call could bring?

Do you want to be the voice that can help in someone’s time of need?

How often have you gone home and told your families and friends that today at work you helped save someone’s life?

There’s no feeling like it

As a Call Handler with Cambridgeshire Police, you’ll be the very first person people speak to when calling 999 for immediate and emergency support.

Cambridgeshire Police covers a large area of Eastern England from the Fen towns of Ely, March, Wisbech and Chatteris in the East, to the cosmopolitan cities of Cambridge in the South and Peterborough in the North.

We protect large and diverse communities across the area. Working together with these communities we aim to deliver an inclusive and professional Police service with Fairness, Integrity, Diligence and Impartiality.

Our Call Handlers speak with members of our communities often during times of personal crisis, including life or death situations, or when there is a crime in progress.

We also provide members of the public with advice and guidance through our 101 service, delivering excellent standards of customer service with every call we receive.

In addition to taking calls and identifying and recording vital details quickly and accurately, the role will also involve managing online reporting of crimes and live chat conversations with the public.

We are looking for people that can bring these excellent standards of customer service along with other essential attributes including:
Compassion
Resilience
Respect
Problem-solving
Teamworking
Attention to detail
Calm approach to pressure
Excellent communication skills

Our Culture is central to the care and welfare of our staff and we work hard in ensuring that all team members have a positive working experience within the Force through having:
An Inclusive Working Environment
Ensuring all voices are respected and heard
Innovation and enterprise are encouraged
The right support in place to flourish
Happy in the workplace
Having trust and confidence in one another and our communities
Being a Call Handler is a demanding and challenging role that’s fast-paced and rewarding. This is your opportunity to make a difference to the communities of Cambridgeshire and help save lives.

Pay and Benefits

Salaries start from £34514 (inclusive of 20% shift allowance and 22.5 hrs weekend working allowance.

We offer a generous pension scheme (career average) with death in service benefit.
Cambridgeshire Constabulary offers 24 days annual leave rising to 29 days after five years continuous service.
We offer a flexible approach to work/life balance with a range of full time and flexible contracts available.
We offer secure parking on site at our Headquarters in Hinchingbrooke and are located close to the local bus and train services in Huntingdon.
You will have access to a range of Health and Wellbeing Services including an Employee Assistance Programme
We also offer opportunities for fully trained Call Handlers to train as Force Control Room Dispatchers, this is an important role within the Demand Hub where you will rapidly and effectively deploy police resources to a wide range of operational incidents.

In addition to joining a great team and enjoying an exciting and rewarding role, you’ll receive extensive training to give you the knowledge and skills you will need for the role.

Make a difference to someone’s life and become a Call Handler for Cambridgeshire Police

For further information please contact Tracy Blackwood on 01480 428100 or Steve Bax on 01480 428108

Additional Information

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or provide relevant skills, experiences and qualifications on Word/PDF document.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. If a redeployee is successful and accepts an offer, they will remain on their home force’s terms and conditions.

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

To enable us to deliver outstanding policing for everyone, we need people from all backgrounds with a range of professional and life experiences so that we are truly representative of our communities.

Why work for Cambridgeshire Constabulary?

We have gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.

If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then we are the force for you.

Benefits include:

- Access to the local government pension scheme (police staff) or Police pension scheme (Police officers) including career average, employer contributions and death in service.
- Paid leave days depending on force and length of service (police staff - 24 to 33 days, police officers 22 to 30 days).
- Paid sick leave of six months full pay and six months half pay (depending on service).
- Occupational maternity, adoption, and paternity pay (dependent on service).
- Carers and discretionary leave.
- Flexible working arrangements including compressed hours, flexible shifts, job share, annualised hours and agile working (depending on role requirements).
- Gym facilities, weekly yoga classes, exercise classes, squash facilities, exercise space etc. are available (depending on location).
- Each force has its own sports or sports and social club, offering discounts, trips, and events.
- Cycle to Work scheme.
- Access to Blue Light Card providing discounts to Emergency Services on the high street and online.
- Access to Police Mutual providing financial support including savings plans, insurance, breakdown cover, loans and independent financial advice.
- Employee Assistance Programme.
- Various support groups including Black and Minority Ethnic (BME) Support Group, Christian Police Association (CPA), Disability Awareness Network (DAWN), Lesbian, gay, bi-sexual & transgender (LGBT), Menopause Action Group, Police Chaplains.
- Access to a Trade Union (UNISON)/Staff Association (Federation).
- The Backup Buddy Police Support app is designed to help with mental health issues and gives practical advice and support as well as a range of podcasts.
- Opportunities for development and further study including Further You Talent Management, Be You BCH Senior Leadership Programme, and supervisory leadership workshops.

Equality, Diversity and Inclusion

We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Flexible Working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory Lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and Safeguarding