Children's Services Office Support/receptionist

5 months ago

Warwick, United Kingdom Barnardo's Full time

Barnardo’s is committed to providing ‘Better Outcomes for More Children’. Our children’s services volunteers help the charity to deliver essential services in local communities, providing support to over 300,000 children, young people and their families. This role provides a great opportunity to join our fantastic children’s services and help make a real difference. **Barnardo’s Office Support Volunteers** support a range of children’s services, such as Care Leavers, Advocacy and Mental Health support services, as well as back office support, providing administrative and reception support. Completing general admin duties, alongside booking rooms, ensuring notice boards are up to date and recording service user information, our Office Support Volunteers keep our services running efficiently. **Warwick District Children and Family Centres and outreach** venues provide activities and support for families from pre-birth or with children or young people aged 0-19 (or 25 for young people with additional needs). Our vision is that every family is supported to achieve their aspirations for themselves, their children and the wider community. As a meet & greet /admin volunteer you would be supporting alongside the admin member of staff at one of our 3 children and family centres in the Warwick District. This role would include meeting and greeting people, showing families where to go for groups/appointments in the centre, helping parents to register with the children and family centres, talking to families about the services we have to offer, sorting clothes donations, inputting data on the computer, keeping the reception area tidy and assisting with general admin tasks. Days and times can be flexible throughout the week Monday - Fridays. The three children and family centres are
- Lillington Children and Family Centre, Mason Avenue, Leamington Spa CV32 7QE Kingsway Children and Family Centre, Baker Avenue, Leamington Spa CV31 3HB Westgate Children and Family Centre, Bowling Green Street, Warwick CV34 4DD We are looking for organised people, with basic admin skills. As a good communicator, you will be friendly and approachable and able to communicate with professionals from a range of backgrounds.
Barnardo's protects, supports and nurtures the UK's most vulnerable children. Barnardo's helps bring out the best in children - no matter who they are or what they have been through. Our volunteers help make this happen.- Tasks: Office administration such as, preparing and distributing materials, such as mailings, leaflets, training materials and group resources.
- Answering and re-directing phone calls in a professional and efficient way.
- Updating notice boards and creating wall displays, for special events and festivals.
- Ensuring all rooms are kept clean, tidy and safe for the use of children, young people and families.
- Managing room bookings and online calendars.
- Adhering to Barnardo's policies and procedures at all times, including Barnardo's: Safeguarding; Equality, Diversity and Inclusion; Health & Safety; Data Protection; Confidentiality; Recording policies and procedures.
- Participating fully in training and supervision.
- Volunteering within Barnardo's Basis and Values.- Skills: Reliable, punctual and trustworthy.
- Approachable and welcoming.
- Good communication skills and be able to interact with colleagues, service-users and visitors.
- Welcoming, with a confident telephone manner.
- Good organisational skills with the ability to prioritise tasks.
- Familiar with and having a good understanding of information systems, Microsoft Office, Microsoft Word, Excel, Publisher and other computer packages.- Benefits: Full induction and training.
- Other training opportunities relevant to the volunteer role.
- Regular supervision and support.
- Out of pocket expenses agreed in advance.
- Access to the Barnardo’s internal vacancy listing.
- Our volunteers tell us about lots of other benefits of volunteering including; experience of working with children, young people and families; experience for your CV; supporting your local community; meeting new people; increasing self-confidence; feeling like you are making a difference; improving your health and wellbeing; and a chance to contribute to a worthwhile children’s charity.

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