Group Bookings Advisor

2 weeks ago


Cheltenham, United Kingdom BMW Group Retail Full time

Cotswold Motor Group Cheltenham is looking for a Group Bookings Advisor.

**Your Role**

As a Bookings Advisor, you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process-driven environment where you are rewarded for excellent achievements with incentives.

**Responsibilities**:

- Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
- Confirm with the customer their check-in time and the duration that their car will be on site.
- Arranging with customers if any alternative transport is required and booking them into a courtesy vehicle.
- Check vehicle history and identify if any additional work is required such as recalls, service packs and warranty details.
- Seizing opportunities to upsell products and services when they arise
- Capturing/updating GDPR preferences
- Advise customers with a guide price for the routine servicing and repair of their vehicle.
- Targeted outbound campaigns - including upselling services to our existing clients
- Identifying and overcoming objections

Working hours: 40 hours per week Monday to Friday on a rota basis with 1 in 4 Saturdays (8.00 am - 1.00 pm)

**Salary**: £23,400 to £24,600 (dependable on experience) plus bonus.

**Your profile**

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand, this is a fantastic opportunity to develop your career with one of the country's largest BMW and MINI retailers.

**Rewards**
- 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
- Performance-related bonus
- Health & Wellbeing benefits
- Life Assurance
- Employee Recognition Program
- Employee Car Scheme
- Staff Discounts
- Employee Benefits including discounts on retailers, restaurants & cinemas
- Referral Programme
- On-Site parking
- Company Social Events
- Pension Scheme
- Cycle to work Scheme
- Long Service Award
- In-house, manufacturer-accredited training & professional training

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, Competitive

**Retailer**

Cotswold Cheltenham

**Location**

Cheltenham

**Salary**

£23,400 to £24,600 plus bonus

**Ref**

BookingsAdvisor

**Starts**

24 Feb 2023

**Closes**

31 Mar 2023

**Brand**

BMW

**Contract Type**

Permanent

**Hours**

Full-time

**Business Area**

Sales / Customer Service



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