Complaint Outcome Reviewer and Processor

5 months ago


Ferndown, United Kingdom TMS Legal Ltd Full time

**Complaint Outcome Reviewer and Processor**

TMS Legal is a market leader in Sub Prime Claims. We have a close knit team of 20 staff and are currently expanding the business.

Role: Would suit person with some FCA rule knowledge e.g. ex financial institution employee / claim handler. Attention to detail is essential.

Full training will be given. You will be fully supervised until you achieve the required level of competence.

**Role Includes**:
Reporting directly to the directors and Senior Management Team.

Daily monitoring of new claim outcomes.

Daily review & decision of next steps for each outcome.

Daily processing of upheld outcomes.

Updating of the CRM system accordingly for each outcome.

Ad Hock assistance to Admin / FOS teams in busy spikes

Hours
40 hours per week - office based. 8-4 as standard.

Salary
£11.50 per hour.

Standard holiday pay, Ferndown office, Parking space, Drinks provided.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Company events

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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