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Service & Operations Coordinator
4 months ago
Location: Poole, GB, BH17 0GP- Req ID: 6079**Service and Operations Coordinator**
Job & Division Summary:
At Industrial Blower Services we have provided air and gas moving solutions to our customers for over 3 decades. We were the UK’s largest independent blower specialist company before being acquired by Ingersoll Rand in 2021. We have ambitions and backing to grow significantly in the next 3 years and we need your help to achieve this.
**Responsibilities**:
**Aftermarket Team - Repair, Service and Hire.**
- Proper and accurate use of Dynamics 365 software with a view to continuously improving the processes in place.
- Purchasing materials that are needed and organising the logistics to and from customers as necessary on orders. Provide regular updates internally and externally on delivery.
- Provide any administrative support to the service and aftermarket team effectively with high quality communication to colleagues and customers.
- Be responsible for goods in out. Accurately booking in/out products and quality check on arrival/shipment. Ensure system is updated in line with products in/out. Preparing assets ready for shipment this will include packing, documentation and loading items onto truck. Liaising with customers, partners and 3rd party logistics to ensure a smooth execution of orders.
- Depot stock checks and investigations with perpetual stock stake following company processes to achieve high level of stock accuracy.
- Ensuring that the workshop and store facilities meet governmental and company regulations for environmental, health and safety standards. Provide reporting whenever required by senior management.
Key Competencies:
- Well organised and good eye for attention to detail.
- Customer-focused and driven to provide consistently high service levels.
- Enthusiastic, keen and willing to learn.
- Strong interpersonal and communication skills - must be able to interact and collaborate effectively with personnel in various roles across the business and work as part of a team.
- Able to follow processes and procedures but also implement improvements
- A good knowledge of Microsoft Office, and experience of using Microsoft Dynamics 365 or a similar ERP system (desirable skill)
- An understanding of ISO9001 Quality and ISO14001 Environmental management systems
Qualifications:
- Technical knowledge of engineering or blowers, vacuum pumps and compressors is a plus but not essential.
- Forklift license required
- Minimum GCSE’s in maths and English.
What do we offer?
- Competitive salary
- Performance based merit increase
- 25 days annual leave
- Medical cashback scheme
- Share scheme (after 1 year service)
- Cycle to work scheme
- Pension Scheme
- Employee assistance program
- Training and development
LI-AP1
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency.
