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Administrator

5 months ago

Crawley, United Kingdom Equiniti Full time

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are **TRUSTED** to deliver on our commitments, **COMMERCIAL** in building long term value, **COLLABORATIVE** in our approach and we **IMPROVE** by continually enhancing our skills and services. **There has never been a better time to join EQ.**

**Role Summary**

Working in a busy office environment you will be given the opportunities to learn new skills. Our client base is varied and Includes Financial Services, Large Corporate and Third Sector Clients and through leveraging technology and innovation, Life and Pensions must deliver an excellent service across our diverse client base.

**Core duties and responsibilities**:

- Provide administration service to customers within the agreed Service Level Agreements and ensure excellent accuracy levels are maintained
- Meeting customer requirements and deadlines
- Adhere to the departments policies and procedures
- Resolving customer enquiries (oral and written)
- Drafting of non-standard correspondence in response to customer enquiries
- Collating and analysing data and produces routine reports
- Ensure all work is conducted within the Regulatory requirements of the FCA and in line with the Treating Customers Fairly Principles and approach as outlined by the client.
- Identifies and implements process improvements in order to improve throughput and customer service.
- Provide on the job coaching and training to department colleagues.
- Take responsibility for own development and work towards professional qualifications appropriate to the job, within the agreed timescale.
- Work on own initiative and know when to escalate where necessary
- Contribute to audits (internal and external) as requested.

**Skills, Attributes and Behaviour**:

- Good communication skills
- Strong desire to deliver exceptional customer service
- Attention to detail and capable of following defined processes and procedures
- The ability to develop positive and productive working relationships
- Computer literate with a willingness to learn a variety of systems
- Strong numeracy and literacy skills
- Previous experience in a Life & Pensions environment

**What We Offer**
- **Save For Your Future** - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- **All Employee Long Term Incentive Plan (LTIP)** - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- **Health and Wellbeing** - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- **Employee discounts** - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- **Flexible Benefits** - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- **Time Off** - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- **Winning together** - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,255.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Referral programme

Schedule:

- Flexitime

Ability to commute/relocate:

- Crawley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

Reference ID: R10514