Tenancy Sustainment Officer

3 weeks ago


Derby, United Kingdom Derby City Council Full time

Application closing date

18/06/2023

Working Pattern

As specified

Salary

£20,444 - £24,920 a year

Contractual hours

30

Basis

Blank

Job category/type

Housing

Attachments

Blank

Job description

**Organisation: Derby Homes**

**Hours: 30 hours a week**

**Contract type: Temporary for 9 months**

**Location: City wide**

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work, we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do

We are looking for an enthusiastic and dedicated individual to join our Tenancy Sustainment Team. The aim of this team is to help new tenants understand their tenancy conditions and settle into their new homes.

They will help to set up utilities, source furniture, maximise income and assist with benefit claims. They will also help to minimise rent arrears, tenancy breaches and anti-social behaviour. They will hold a case load and work in partnership with relevant organisations/agencies to problem solve and find creative solutions.

They will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs, risk assessments and action plans are completed and reviewed within the procedural time frames. They will be able to work on their own or as part of a team in a fast paced environment. They will have excellent negotiation skills, be organised and motivated.

This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role.

**Person Specification**

**We are an equal opportunities employer so please inform us of any individual requirements you may have during the recruitment process.**

**Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.**

**Interviews will be held on Friday 23 June 2023**

**Please note that we do not accept CVs or use recruitment agencies



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