Portfolio Lead Customer Transformation

4 weeks ago

Swindon, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
Thames Water have an exciting new opportunity for a
**Customer Transformation Portfolio Lead work **within the Portfolio function of Customer Transformation. This area is responsible for the end-to-end governance and management of the customer transformation portfolio -from review through to governance and benefits realisation.
As the
**Portfolio Lead **you will have the opportunity to use your skills and experience to embed our 'Customer Front Door' process ensuring demand is aligned to our strategic objectives, routed prioritised and tracked through to delivery.
This is a hybrid role, where you will be mostly working remotely but still working collaboratively with a large group of colleagues.
This role demands a high level of matrix management both across Customer Transformation and outwards into the business.

**Key Accountabilities**:

- Responsible for the ‘Customer Front Door’ - from taking submissions, facilitating triage meetings through to working collaboratively with Customer Transformation and wider business areas to ensure submissions are prioritised, tracked and routed to the right team(s). Owning all relevant collateral for ‘Customer Front Door’.- Working collaboratively to identify and implement improvements.- Actively monitor the Customer Transformation portfolio through the tracking and reporting of portfolio performance from project/programme status, through to resources and CAPEX / OPEX funding to ensure we remain within budget and on track- Active participation in RAIDO with Portfolio Planning Manager to flag risks / opportunities- Analyse and provide insights into interfaces and critical dependencies across the portfolio**What we are looking for you to have**:

- Knowledge of managing a ‘front door’ process to track, prioritise and route demand
- Previous project, change management and/or PMO experience- Excellent interpersonal skills, with the ability to influence and challenge at all levels- Demonstrates strong decision-making skills and leadership skills- High standard of verbal and written English- Excellent Microsoft Office skills including Excel and Power point- Ability to work flexibly when required- Be Solution drive, outcome focused and proactive**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including the provision of a small company van for business purposes, our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

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