Security Portfolio Manager

1 day ago


Swindon, Swindon, United Kingdom CV-Library Full time
Job Description: Customer Service Executive

As a Customer Service Executive at CV-Library, you will be working closely with our clients to develop and maintain a portfolio of clients, providing exceptional customer service, and effectively navigating the customer journey from a security perspective.

The ideal candidate will be a confident communicator with strong relationship-building skills, a progressive mindset, and the ability to multitask and prioritize workload. This role involves developing and maintaining a portfolio of clients, providing exceptional customer service, and effectively managing the customer journey from a security and advice perspective.

The successful candidate will have previous experience in an administrative or customer service role and possess excellent communication and problem-solving skills. You will be responsible for managing customer relationships, arranging quotes, and conducting relationship management.

This is an exciting opportunity to join a leading UK property and site security company as a Customer Service Executive. The successful candidate will have a salary of £25,000 - £27,500 per annum (plus 10% annual bonus scheme).

Key Responsibilities:
  1. Develop and maintain a portfolio of clients
  2. Provide exceptional customer service and navigate the customer journey from a security perspective
  3. Manage customer relationships and conduct relationship management
  4. Review customer cases and issue responses
  5. Deal with inbound customer enquiries
  6. Process and action work orders compiled by clients
  7. Manage a portfolio of client requests and provide aftercare
  8. Deal with invoice queries and issue customer invoices
  9. Perform general administration duties
Requirements:
  • Previous experience in an administrative or customer service role is essential
  • Confident communicator with strong relationship-building skills
  • Progressive and professional mindset with a desire to grow
  • Excellent attention to detail
  • Competent in Microsoft Office and Outlook
  • Able to multitask and prioritize workload
  • Full UK driving license


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