Security Portfolio Manager
1 day ago
As a Customer Service Executive at CV-Library, you will be working closely with our clients to develop and maintain a portfolio of clients, providing exceptional customer service, and effectively navigating the customer journey from a security perspective.
The ideal candidate will be a confident communicator with strong relationship-building skills, a progressive mindset, and the ability to multitask and prioritize workload. This role involves developing and maintaining a portfolio of clients, providing exceptional customer service, and effectively managing the customer journey from a security and advice perspective.
The successful candidate will have previous experience in an administrative or customer service role and possess excellent communication and problem-solving skills. You will be responsible for managing customer relationships, arranging quotes, and conducting relationship management.
This is an exciting opportunity to join a leading UK property and site security company as a Customer Service Executive. The successful candidate will have a salary of £25,000 - £27,500 per annum (plus 10% annual bonus scheme).
Key Responsibilities:- Develop and maintain a portfolio of clients
- Provide exceptional customer service and navigate the customer journey from a security perspective
- Manage customer relationships and conduct relationship management
- Review customer cases and issue responses
- Deal with inbound customer enquiries
- Process and action work orders compiled by clients
- Manage a portfolio of client requests and provide aftercare
- Deal with invoice queries and issue customer invoices
- Perform general administration duties
- Previous experience in an administrative or customer service role is essential
- Confident communicator with strong relationship-building skills
- Progressive and professional mindset with a desire to grow
- Excellent attention to detail
- Competent in Microsoft Office and Outlook
- Able to multitask and prioritize workload
- Full UK driving license
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