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Senior Customer Service Retail Assistant

4 months ago

Brighton, United Kingdom Brighton & Hove Albion Football Club Full time

**Salary**: £23,400 per annum

**Hours**: Full time, 37.5 hours per week to be worked in accordance with the retail rota and including all matchdays

**Location**: North stand offices at the American Express Stadium, Brighton

**Job Type**: Permanent

**Deadline Day**: 24th April 2024

**About Brighton & Hove Albion FC**
We compete at the highest levels of football on a global stage whilst keeping our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance, high professional standards and making a difference is at the heart of everything we do.

**Be a part of our fantastic retail team**

Our goal is to create legendary experiences for every guest or fan that enters our club shop, and we do this with our energetic and passionate team. In this role, you will be responsible for delivering outstanding service to our customers from the moment they enter the store until the completion of their transaction. Some of your daily tasks will include, serving customers, processing refunds, shirt printing and replenishing stock on the shop floor.

**Do you have what it takes?**

**Our values play a pivotal role in our success**

Our values are a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values:

- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special

**How we say thank you**

In return for your hard work and commitment to us, some of the additional benefits you will receive will include, but not limited to:

- Free breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and much more
- Priority access to match tickets and access to free WSL tickets for 23/24 season
- In-house training programme and CPD opportunities
- Discounts and benefits from partners and local businesses

**Our commitment to Diversity and Inclusion**

**Safeguarding is part of everything we do**

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.