Administrator

3 weeks ago


Cardiff, United Kingdom Tennis Wales Full time

**Administrator**

**Responsible to **Head of Participation

**Location **Flexible but with a need to be present in the Tennis Wales Office, Cardiff as duties require with occasional further travel required across Wales

**Salary** £19,500 per annum with great benefits including pension and private healthcare. Opportunity to attend and work at major events. Opportunity to represent Tennis Wales at events.

**Salary Hours** 35 hours per week (Full time), flexible work arrangements considered. Will consider part time.

**ABOUT THE ROLE**

Tennis Wales is the Governing Body of tennis in Wales. Our vision is _**tennis opened up across Wales**_, and we aim to grow tennis by making it relevant, accessible, welcoming & enjoyable across the country. The Administrator provides operational and administration support to our participation and performance teams and provides great customer service and support externally.

This role requires good organisation, administration and communication skills to work well across various teams in the business.

**KEY ROLES & RESPONSIBILITIES**
- **Coach Development**_
- Provide great customer service by administrating the Tennis Wales Coach Development Centre (CDC), being a point of contact for all coach qualifications, development courses and teacher training bookings and enquiries.
- Liaise with tennis venues and tutors to book courts for qualifications and training courses taking place throughout the year, liaising with the Finance Officer to make payments.
- Work with the Communications Lead to market & promote qualifications and training courses across Wales.
- Coordinate the annual CDC calendar that includes all our tennis qualifications, training courses and learning opportunities, including safeguarding and first aid.
- Provide reporting on course and qualification bookings throughout the year to monitor and report on our progress.
- **Competitions**_
- Administer our annual calendar of tennis competitions across Wales (including attendance at events from time to time), booking referees, officials and venues as required.
- Act as a point of contact for competition related enquiries from venues, officials, coaches, parents and players offering excellent customer service, supporting the Competition & Events Manager
- Maintain databases and reporting to support the Competitions Teams to report on progress throughout the year.
- **Performance**_
- Provide administration support to the County and National Performance Programmes and associated squads

(including attendance at activities from time to time).
- Act as a point of contact for performance related enquiries from venues, coaches, parents and players offering excellent customer service, supporting the Head of Performance.
- Administer Tennis Wales trips, camps and activities, working with the Head of Performance and Safeguarding

Officer to deliver a great experience for players in a safe environment.
- Organise kit and clothing for county and national teams in Wales.
- **General**_
- Provide great customer service as point of contact for customer and stakeholder queries on behalf of the participation team signposting to team members for help and advice as required.
- Administration and operational support to the Heads of Participation and Performance as required.
- Support Tennis Wales efforts to ensure registered venues in Wales are safe to practise, protecting children & vulnerable adults playing tennis across the country in partnership with colleagues in Tennis Wales and statutory agencies.
- Any other reasonable duties required from time to time to ensure effective business operation.
- Support the administration of our accreditations with the NSPCC and UK Anti-Doping.

**PERSON SPECIFICATION**

**Experience**

Experience of working in an administration and/or operations role, involving regular contact with Essential customers and stakeholders.

Experience of content management systems for website and production of newsletters and other Desirable communications content.

**Knowledge and Skills**

Excellent communication (written, verbal and listening) skills. Essential

Excellent organisation and planning skills with exemplary attention to detail. Essential

Ability to manage time effectively and prioritise own workload. Essential

Ability to manage and influence others effectively including colleagues and external stakeholders to Essential ensure tasks are completed successfully.

Ability to manage multiple projects and priorities working to deadlines Essential

Effective budget management and scrutiny skills along with ability to provide clear performance Desirable management information to colleagues.

An ability to communicate (written, verbal and read) through the medium of Welsh Desirable

Excellent IT skills and experience using Outlook and Microsoft packages including Word & Excel. Essential

Full UK driving license and access to a car Desirable

**HOW TO APPY**:
**Job Types**: Full-time, Part-time, Permanent


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