Detention Engagement Officer

5 days ago

Heathrow, United Kingdom Spinwell Full time

Role: Detention Engagement Officer X 18 REF 70762
Contract Length: Until 30/06/24
Location: Heathrow
IR35: Inside
Pay Rate to Intermediary: £250 per day
Security Clearance: CTC requested

Spinwell is recruiting for a Detention Engagement Officer for an excellent opportunity within the public sector.

**RESPONSIBILITIES OF THE DETENTION ENGAGEMENT OFFICER**
- Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on IT systems in an accurate and timely manner.
- Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required.
- Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow.
- Flagging contract issues appropriately and in a timely manner to line manager or Compliance team.
- Actively contribute towards the compiling of management reports.
- Line management of AO Support Officers as required.
- Other ad hoc administrative duties as required.
- Work closely with the Welfare Office within the immigration removal centre, dealing appropriately with any issues that arise. The Welfare Office is run by the service provider and is a key touch-point for people to raise any concerns they may have.
- Complete asylum screening interviews remotely, when required.

**SKILLS/EXPERIENCE OF THE DETENTION ENGAGEMENT OFFICER**
- Good communication skills
- Ability to work unsupervised and delivering at pace.
- Good listening and organizational skills.
- An outstanding of immigration casework is an asset, but training will be provided.
- You will require excellent interpersonal skills to deal with different, and sometimes difficult situations. Self-confidence, resilience, organisation skills and personal integrity are also required within this challenging environment of a busy desk with at times, a high volume of work.

**Job Types**: Full-time, Temporary contract

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