Digital Services Communication

5 months ago

Manchester, United Kingdom The Christie NHS Foundation Trust Full time

An exciting opportunity to take responsibility of communications and engagement for the Digital Services at the Christie. Leads the development, implementation, delivery, and evaluation of a range of communications and engagement strategies and projects, including campaigns, events and engagement activities, on behalf of the service. Provide communications and public relations advice and leadership, ensuring excellent reputation management and stakeholder management - including the creation of involvement and engagement plans to codesign service improvements across the system with, clinical workforce and experts by experience, service users and staff.

This is a 12 months fixed term role with ambitions to become a substantive role
- Work on their own initiative to manage their day-to-day workload and negotiate deadlines with managers and stakeholders.
- Undertake surveys and audits to inform communications best practice, research or consultation activities, often using complex information and sensitive patient/staff views.
- Day-to-day supervision of work and outputs of freelance, fixed term or agency staff to assist them when required in the delivery of specific communications projects or to help manage peak demands in activity.
- Responsibility to commission and manage externally sourced design, print and photographic services, ensuring goods and services offer quality and value for money. Sourcing venues and event management.
- Promote and encourage collaborative working relationships with colleagues in partner organisations including other NHS organisations in building the communications strategy for Digital Services
- Respond helpfully to enquiries from the public contacting the communications department by providing advice and information. This will also involve gathering information and creating responses for any relevant audit enquiries.
- Follow Trust-wide and ICB policies, procedures, and protocols.
- Supporting the teams in digital services with a variety of communication can engagement needs to develop improved operations that can drive adoption of new technologies

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
- Work on their own initiative to manage their day-to-day workload and negotiate deadlines with managers and stakeholders.
- Undertake surveys and audits to inform communications best practice, research or consultation activities, often using complex information and sensitive patient/staff views.
- Day-to-day supervision of work and outputs of freelance, fixed term or agency staff to assist them when required in the delivery of specific communications projects or to help manage peak demands in activity.
- Responsibility to commission and manage externally sourced design, print and photographic services, ensuring goods and services offer quality and value for money. Sourcing venues and event management.
- Promote and encourage collaborative working relationships with colleagues in partner organisations including other NHS organisations in building the communications strategy for Digital Services
- Respond helpfully to enquiries from the public contacting the communications department by providing advice and information. This will also involve gathering information and creating responses for any relevant audit enquiries.
- Follow Trust-wide and ICB policies, procedures, and protocols.
- Supporting the teams in digital services with a variety of communication can engagement needs to develop improved operations that can drive adoption of new technologies.
- Ensure high-quality communications and engagement planning and delivery are carried out for Digital Services
- Provide media handling services to safeguard the reputation of the Digital Services, including reputation management of complex and sensitive issues.
- Ensure brand integrity is maintained across Digital Services.
- Ensure effective planning and delivery of public engagement and consultation activities for Digital Services
- Manage the Digital Services presence on relevant websites, staff intranet and social media.
- Ensure stakeholder management processes are in place and public engagement network databases.
- Rese

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