Customer Service and Administrative Assistant

1 month ago


London, United Kingdom Dante Media Ltd. Full time

Dante Media is looking for a freelance **Customer Service and Admin Assistant** to help us for 20-25 hours per week, starting ASAP.

**Main responsibilities will include**:

- Customer service tasks for our digital product shop, including answering questions, troubleshooting problems, handling complaints and requests for refunds, etc.
- Community management on our social channels - replying to comments, answering DMs, etc.
- Formatting and publishing new articles on our site via WordPress
- Basic graphic design work in Canva
- Various admin tasks assigned by the founder and other team members

**Required skills**:

- Good knowledge of Google Drive products, especially Google Sheets
- Top-notch organisational skills and extremely strong attention to detail
- Excellent ability to understand customer questions and complaints, and be able to answer them in a helpful and detailed manner.
- An excellent working knowledge of London transport, attractions, areas around the city, and more, so you can answer questions from our followers.
- The ability to problem-solve, complete tasks without much guidance, and follow directions to a T
- A pro-active working style and the ability to work and communicate effectively while working fully remotely
- It’s a plus (but not a dealbreaker) if you have:_
- Some familiarity with using WordPress, Canva, Notion, Asana and Shopify
- Some knowledge of Paris, as we’re currently launching our Paris-based brand

**You must**:

- Have your own laptop/computer and reliable internet
- Be eligible to work in the UK
- Be registered with HMRC as self-employed (or be willing to do so) if offered the contract.

This role is fully remote, so while you need to be primarily London-based, you’re welcome to work from wherever you like. Besides daily customer service times, we’re flexible on when you get your other work done as long as deadlines are met.

This would be a great role for a student or someone who needs flexible timings.

We’re looking for someone to start ASAP with around 20 hours/week, but this will likely increase as the year goes on.

**Job Types**: Part-time, Freelance

**Salary**: £15.00-£17.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Work from home

Schedule:

- Flexitime
- Monday to Friday

Application question(s):

- Where in London do you live?
- How long have you lived in London?
- Name two ways to get from London Heathrow to the city centre, and give us details on which you personally think is best and why.
- What is one place in London that you think tourists never make it to but you think they should?

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: Hybrid remote in London

Application deadline: 07/05/2024



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