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Commercial Admin Support

1 month ago

Shotton, United Kingdom TATA Steel UK Full time

**Job Title: Commercial Administrative Support**

**Department: Urban, Catnic**

**Location: Shotton CH5**

**Salary : £22,000 - £25,000 Depending on Experience.**

**Closing Date: 6th January 2023**
- We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference._

**The Role**

Are you an experienced customer service professional looking for a new challenge?

If so we would love to hear from you.

The main purpose of the role is to provide administration support to the Urban commercial team whilst being the first port of call for customer enquiries.

The role is the essential first line of communication for customer enquiry and to provide support to the commercial team.

Main accountabilities of the role, but not limited too:

- Inputting enquiries into CRM system ensuring that customers’ needs are met.
- Complete enquiry entries in Pipedrive, ensuring project development is regularly updated and general housekeeping is performed.
- Handling and distributing inbound calls, delivering basic product support where applicable.
- Converting general enquiries to price enquiries by following them up, in a structured manner, to offer additional information and providing the opportunity for customers to over come barriers to sale.
- Control sample and literature stocks at Shotton to ensure requests can be fulfilled.
- Administration of installer training run at our Shotton site. This would include controlling a booking spreadsheet, sending out joining instructions and health and safety information, organising lunches, printing all documents for the course, setting up the classroom and being on hand to support the Contractor & Technical Support Manager on the training day.

You will be confident on the phone and demonstrate excellent verbal and written skills.

Must develop skills to deal with basic technical and general pricing enquiries.

Working knowledge of Microsoft word, excel and outlook.

Good understanding of the importance of customer first, and of delivering excellent customer service.

Must demonstrate a willingness to strive to give a high quality of service and have a right first time mentality. Needs have excellent attention to detail, being able to focus on the task in hand and should enjoy working in a continuous improvement environment.

**The Benefits**

Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from:

- A market competitive salary
- 35 days holidays per annum
- Annual Pay Review
- Private Healthcare Scheme (Individual cover)
- One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)

We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as discounts with local and national retailers and services.

Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services

**The Business**

Tata Steel is one of the world’s top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We’re part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea.

**_Sustainability_**_ is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today._

**Job Segment**:Administrative Assistant, Technical Support, CRM, Administrative, Technology

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