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Planner

4 months ago

Gainsborough, United Kingdom Acis Group Full time

Job Advert

**Who are Acis?**

We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

**Here's what Planning Manager, Sarah has to say about the role: "**This is an exciting and varied role, giving you the freedom to grow and develop your skills. You will be empowered to be proactive in your approach to planning repair work and putting the customer at the forefront of everything you do. This is a great opportunity to join an amazing and welcoming team who thrive through the day to day of negotiating, logical thinking and working in a fast paced environment."**

**Being part of the Acis team, you’ll get**:

- Generous holiday entitlement - 25 days leave plus bank holidays
- Enhanced pension contributions up to 10%
- The opportunity to undertake professional training, funded by us.
- One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
- Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
- Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
- Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
- Long service awards for our loyal employees
- Cycle to work scheme
- Enhanced sick pay scheme
- Enhanced maternity and paternity scheme to support you and your family
- Employee Assistance Programme to give you confidential advice and support, when you need it
- Professional membership subscription to support your continuous professional development
- Death in service benefit

As a Planner, a typical day might include:

- Optimising engineers diaries to ensure maximum productivity, ensuring that all appointments are made and kept by engineers.
- Ensure jobs are allocated and deployed via the scheduling system in an efficient manner.
- Monitor job completion rates and ensure all jobs are scheduled and completed within their target date, assisting engineers to meet a minimum average days to complete a repair.
- Providing assistance and support to stakeholders.
- Ensuring all policies, processes and legislative requirements are followed.
- Being responsible for workload planning using automated and manual systems.
- Administering previously completed works, including entering data into systems
- Responding to multi-channel enquiries, using job notes and logging actions into the job management system and repair delivery system
- Making changes to engineer diaries to reflect alteration in needs and availabilities
- Taking ownership when prioritising work, taking into account business and customer needs that may fall outside of the normal workflow
- Sensitively handling personal and confidential information
- Taking responsibility for resolving customer queries and updating relevant systems using the customer relationship manager system or over the phone
- Ensuring cyclical servicing works are carried out within strict protocols
- Ensuring engineers are made aware of any parts or equipment they may need to carry out their tasks
- Communicating with customers to keep them updated
- Liaising with contractors including asking for quotes, allocating work and passing all appropriate information
- Raising purchase orders for engineers and contractors

Some of the experience/skills we need to consider you:

- The ability to understand and implement a successful process of methodical working (experience in scheduling or planning advantageous)
- Experience of using various Microsoft programmes, particularly Excel and Outlook
- The ability to communicate effectively across all work streams using a variety of communication methods
- Being able to work as part of a team or on your own to achieve the required outcome
- Logical thinking
- Must be able to work in a pressured and fast paced environment and prioritise effectively
- A proactive forward-thinking approach
- Resilience. Working in a planner role can be challenging but rewarding, you’ll be helping to bring real change to our customer’s lives.

What will make you stand out from the crowd:

- Use of Housing management Systems to manage workflow and end to end repairs scheduling system.
- Experience