Customer Relations Associate

4 weeks ago


Ely, United Kingdom Automated Systems Group Limited Full time

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: £20,500 - £22,500
**Start**: ASAP

ASL (Automated Systems Group Ltd) has grown to be one of the UK’s Top 10 independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. With over 5000 customers nationally, we supply the latest technology from many of the world's leading manufacturers. ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market leading quality, service and reliability.

The role of Customer Relations Associate is varied, with a focus on customer retention, including onboarding new customers and maintaining relationships.

**KEY RESPONSIBILITIES**
- Onboarding of new customers to create a seamless customer experience from the first touchpoint through to service delivery
- Build and maintain customer relations and provide support for VIP accounts.
- Promote the benefits of ASL’s products and services, creating opportunities e.g ECO boxes, network support, PrintReleaf.
- Improve and maintain customer retention by conducting regular surveys, gathering feedback, etc e.g Trustpilot
- Provide excellent customer service both internally and externally communicating professionally at all times, using a variety of communication methods
- Develop customer loyalty by ensuring customer needs are met and exceeded
- Interact with customers to provide and process information as requested, including speedy query management.
- Actively communicate with customers through different channels, sharing service, product and business information
- Maintain and update customer records with relevant current information
- Provide customer support when and where required

**KEY MEASUREMENTS**
- Meeting departmental deadlines and achieving objectives
- Customer satisfaction measures and results
- Customer retention and opportunities created

**SPECIAL REQUIREMENTS**
- Confident with strong communication skills
- A minimum of 2 years customer service experience in a B2B environment
- Knowledge and understanding of customer relationships

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Employee Assistance Programme
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely, CB7 4EX: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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