Senior Account Handler

4 weeks ago

Birmingham, United Kingdom JM Glendinning Insurance Brokers Full time

**About Us**

JMG Group is a Private Equity backed insurance broking group with our HQ based in Leeds and regional office representation around the UK. We are a top 30 broker, growing rapidly having completed numerous acquisitions and doubled in size since we completed our MBO in November 2020, backed by a reputable PE firm. We place over £200m of Gross Written Premium into the market annually and our teams are well respected in the industry. Customer excellence is the backbone of our business, which means that our people, systems, and processes are central to our success.

**The opportunity**

We have a brand new opportunity for an experienced Account Handler or Senior Account Handler to join our growing Construction & Real Estate Team based in Birmingham.

As an Account Handler you will accurately prepare quotations, renewals and endorsements in order to go to market and place both new and existing business within the relevant regulations and company procedures.

You will effectively and efficiently administer and service the insurance requirements for potential and existing customers across a wide range of insurance products. Our Account Handlers ensure a high-quality and fully FCA compliant service service is provided to all clients in accordance with their specific needs and requirements. Any team leader / supervisory experience would be advantageous for the Senior role, but we are open to experience levels and provide professional development.

**Key areas of responsibility include**
- Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Claims, Queries, Premium Finance Arrangements, and Issuing Cover Notes
- Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice
- Always promoting exceptional customer care standards
- Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance
- Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
- Promoting and increasing the use of in-house premium finance, from insurer schemes
- Supporting our Account Executives with duties where required

**What we’re looking for**

To be successful in the role, you must have the following skills
- Previous experience in an Account Handler role within a broker environment
- Working knowledge of most commercial insurance products
- Experience of working to high standards of FCA compliance
- I.T. skills including use of an insurance IT system, ideally Acturis
- Strong organisation skills
- The ability to work to a high level of accuracy
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Regulatory and compliance awareness
- Willingness to work towards Cert CII or already hold qualifications

**What we offer**
- Competitive salary commensurate with level of experience
- Company Pension scheme
- Generous holiday entitlement, including birthday day off
- Bupa Healthcare Cash Plan
- Life Assurance
- Discounted fitness memberships
- Cycle to work scheme

**Salary**: £30,000.00-£45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham, B2 5PP: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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