Incident Response Officer
4 months ago
We have an exciting opportunity for you to join us as an Incident Response Analyst at one of our clients based in Milton Keynes working as part of the Command Centre Team. Our client is one of the largest retail and commercial banks based in the UK. Our client wants to help people and business prosper and aim to do so simply, personally, and fairly and we would expect you to share these same values.
As an Incident Response Analyst at this site, you will be processing, assessing, and effectively mitigating risks using all intelligence sources and software. You will engage and collaborate well with the strategic partners to ensure effective understanding of all intelligence and incident tasks and monitor ongoing intelligence and incident requirements.
Main Responsibilities:
- Respond to, manage, and adequately escalate all Head Office and Retail incidents in accordance with the client assignment instructions.
- Report to the assigned Command Centre team leader or manager in any incident outside of their experience or control arising during their duties.
- Respond to all incident related notifications and customer calls within strict target guidelines and give our customers an excellent customer experience.
What we can offer you:
- £12.13 per hour
- 120 guaranteed hours per month
- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- The opportunity to develop your security career with access to training and development programmes
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression
- Employee Referral Scheme
Essential Skills
- Able to work under pressure and to strict deadlines.
- Experience in working within an intelligence/ GSOC environment.
- Confident in managing highly emotive events to their conclusion whilst remaining empathetic and supportive.
About Wilson James
Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.
Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We employ more than 5,000 brilliant people across security, construction logistics and aviation services.
We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 per week
**Salary**: £12.93 per hour
Work Location: In person
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