Training Consultant

2 weeks ago


Remote, United Kingdom Orion Technical Full time

We have a fantastic opportunity for a Training Consultant to join a CRM implementation project with a Global Leader in the Engineering & Manufacturing space. This project will involve re-training 7000 users company wide, utilising a train the trainer approach, with 120 change agents involved in the project.

As the Training Leader for the project, you will be responsible for:
1. Training needs analysis - Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.

2. Training strategy and plan - Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.

3. Collaboration with Business segments training leaders - set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure.

4. Training content production

a. Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed ‘step-by-step' guides and updated Help Articles

b. Set up training courses and curriculum and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.

5. Training preparation - Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc...

6. Training delivery - remote training delivery to ~150 change agents adopting ‘train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority).

7. Post-launch hyper care - Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / ‘drop-in’ sessions

**Touchpoints/Milestones (deadlines)**
- Daily Change Management team meetings (planning + coordination)
- Change Network Live demos - April to July
- Training Plan - June
- Training content creation - July
- Change Agent training - September
- New CRM Launch - October

**Job Type**: Temporary contract
Contract length: 6 months

Pay: £650.00-£730.00 per day

**Benefits**:

- Company pension
- On-site parking
- Work from home

Work Location: Remote

Application deadline: 17/05/2024


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