Ad, Cdd Global Process Owner Support

3 weeks ago

London, United Kingdom Standard Chartered Full time

**Job***: Operations

**Primary Location***: Europe & Americas-United Kingdom-London

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 03/Mar/2023, 4:40:00 AM

**Unposting Date***: 17/Mar/2023, 6:59:00 PM

**Strategy**
- This role is within the Client Lifecycle Design and Management (CLDM) Global Process Owner Support (GPOS) team to support the governance of Client Lifecycle Processes for CCIB business

**Business**
- Work closely with stakeholders internally & externally, including the Hub, and across the network to drive a common understanding of policies, procedures and processes.
- Provide inputs to CFCC & Business/Operations while drafting policies & standards as part of Consultation.
- Engage with Business, Risk Managers, IMO Heads, CET Leads, CLM Operations & FCC teams as key stakeholders to drive the Global Client Lifecycle model and build synergy between the regions and countries, share best practices and ensure uniform approach towards implementation of any Global process changes, and adherence to DOIs.
- Develop operational guidance for issuance to the network as part of any implementation/process change and work with country process owners across CCIB to develop training plans & materials across the value chain and prepare the network to implement & support any process change.
- Conduct Business Performance Reviews to assess effectiveness of execution of the processes
- Participate in Client Coverage Triage to review incoming Business Initiatives and accept changes into the backlog, as appropriate.
- Refine the process backlog leveraging agile principles including pipeline prioritisation and tracking of initiatives in a timely manner.
- Where a process gap is identified, perform the gap analysis, design the solution and work with system POs

(as applicable), to raise the business requirements.
- Review the user stories or process improvement suggestions developed for systems, to ensure they capture the business requirements accurately
- Identify enhancements to improve Client Lifecycle processes/efficiency and/or reduce risk in line with Group Policy and Procedures

**Processes**
- Manage end to end Process Governance including revising existing processes and rolling out new ones
- Work closely with relevant committees, Operational Risk Heads and Risk Managers to continuously enhance the quality of the guidance issued to the network based on feedback and thematic issues identified through the QA/ RRA processes
- Work closely with the Systems team to identify areas of potential automation
- Support functional design, testing and deployment of change initiatives
- Develop a detailed understanding of all areas within the process supported
- Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT), and BAU Change deployment, as required
- Manage and engage key stakeholders across client facing divisions, & CFCC, etc
- Input into & lead as required relevant squads/working groups
- Embed new policy and processes into BAU after effectively engage the network

**Processes Owner Support**

To support the Global Process Owner / Delegates in executing accountability over Standards and Process Implementation through:

- Being responsible for the process(es) managed on behalf of the Global Process Owner / Delegate
- Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implement controls, on a minimum of an annual basis or when a trigger event occurs (e.g., a change in control effectiveness)
- Support ensuring all agreed elevated residual risk actions and treatment plans are completed in a timely manner by all action owners, and logged into the Group OR management system
- Understand Agile delivery impact on the process: identify risks and dependencies, assess impact on critical processes and residual risk.
- Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives

**People and Talent**
- Point of contact for resolution of process issues for the processes supported
- Manage initiatives to improve processes and resolve high profile issues
- Display strong communication, negotiation, and stakeholder management skills on a daily basis in the implementation of process improvements and risk management.
- Collaborate with other members of the team to ensure governance and coverage of key risk areas and implement the required controls.

**Risk Management**
- Timely and effective delivery of reports on regulatory responses and audit management
- Work closely with Compliance, Legal & Operational support teams to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported and managed
- Highlight risks to management and actively monitor them to

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