Triage Volunteer

**Purpose of role**:
We are looking for enthusiastic volunteers with good administration and interpersonal skills to provide administrative support to staff and person-centred support to service users. As a Triage Volunteer you will play an important role in providing an excellent service to those with complex needs within our community.

**Main tasks**:

- To process inward referrals
- To communicate with clients and other key individuals
- To provide support to service user and escalate any safeguarding concerns
- To provide person-centred advice to service users and sign post other appropriate services to help support their on-going well-being
- To input and process client data

**What we are looking for**:

- Knowledge of MS Office
- Experience of working in an office environment
- Familiarity with local mental health and social care community services
- Good interpersonal skills including confidence when speaking on the phone
- Ability to demonstrate a positive non-judgemental attitude to service users
- Ability to work from our Stevenage Base
- Volunteers must be aged 18 or over

**What we can offer you**:

- The opportunity to gain experience with a highly qualified and committed team, as part of a leading mental health organisation, in a friendly and supportive office environment
- The opportunity to make a tangible difference in the lives of those with complex needs within our community
- All volunteers will receive training in mental health awareness, plus access to on-going training with Turning Point
- Full role specific training
- Regular supervision with the Triage and Volunteer Coordinator
- Induction and 6 week review
- Access to listings of paid-work opportunities within the Complex Needs Service when they arise
- The Complex Needs Service are able to provide references for future work/volunteer opportunities
- Travel expenses will be reimbursed (45p per mile for first 10,000 miles, 25p beyond 10,000 miles)

**Next steps**:
**Telephone**: 01707 891 120

**Job Type**: Volunteer

**Salary**: Up to £0.01 per hour

Expected hours: 6 per week

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Stevenage, SG1 2DX (required)

Ability to Relocate:

- Stevenage, SG1 2DX: Relocate before starting work (required)

Work Location: In person