Hub Assistant Volunteer

7 months ago


Stevenage, United Kingdom Hertfordshire Complex Needs Service Turning Point Full time

**Role Description: Volunteer CNS Hub Assistant - Hertfordshire Complex Needs Service**

**Responsible to**:Community Engagement and Volunteer Coordinator

**Time Commitment**:A minimum of 18 hours per working week

**Location**:Community Hubs County wide

**Who we are**:
An exciting opportunity has arisen to join our Turning Point, Complex Needs Team as a Volunteer CNS Hub Assistant.

This role requires someone passionate about supporting service users in Hertfordshire who are experiencing mental health, substance misuse as well as other complex social issues. You will be offering vital advice, information, and signposting as well as providing practical support to promote wellbeing and recovery. We require someone who is energetic and enthusiastic about engaging with individuals who may need our service.

Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues and other complex social issues.

We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.

CNS work in partnership with The Living Room, CGL, HPFT and Hemel employability hub to deliver the hubs across the county. To successfully provide support, we deliver this face to face at our partners service locations.

**Purpose of role**:
We are looking for enthusiastic volunteer with great administration and communication skills and knowledge of mental health and substance misuse issues to support our Hub Leads.

**Main tasks**:

- To process CNS hub referrals and access our databases (full training provided)
- To support case activity including writing case notes and making phone calls
- To gather feedback

**What we are looking for**:

- Knowledge of supporting mental health, substance misuse and challenging behaviour
- Knowledge of MS Office, particular experience with Word, Outlook and Excel
- Experience of carrying out administrative tasks, office experience preferred
- Good interpersonal skills including a welcoming telephone manner
- Good communication and organisation skills
- Ability to demonstrate a positive non-judgemental attitude to service users
- Volunteers must be aged 18 or over
- Ability to access our CNS hubs county wide

**What we can offer you**
- The opportunity to gain experience with a highly qualified and committed team, at a leading mental health organisation, in a friendly and supportive office environment
- All volunteers will receive training in mental health awareness, plus access to ongoing training with Turning Point
- As an Admin Assistant Volunteer you will receive full role specific training
- Regular supervision with the Triage and Volunteer Coordinator
- Access to listings of paid-work opportunities within the Complex Needs Service when they arise
- The Complex Needs service are able to provide references for future work/volunteer opportunities
- Travel expenses will be reimbursed (45p per mile for first 10,000 miles, 25p beyond 10,000 miles)

**Next Steps**:
**Telephone**: 01707 891 120

**Job Type**: Volunteer

**Salary**: From £0.01 per hour

Expected hours: 18 per week

**Benefits**:

- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Stevenage, SG1 2DX (required)

Ability to Relocate:

- Stevenage, SG1 2DX: Relocate before starting work (required)

Work Location: Hybrid remote in Stevenage, SG1 2DX


  • Social Media Volunteer

    7 months ago


    Stevenage, United Kingdom Hertfordshire Complex Needs Service Turning Point Full time

    **Role Description: Social Media Volunteer-** **Hertfordshire Complex Needs Service** **Responsible to**: Community Engagement and Volunteer Coordinator **Time commitment**:A minimum of 6 hours during working week **Location: Business and Technology Centre, Bessemer Drive, Stevenage, SG1 2DX** **Who we are**: Turning Point - Hertfordshire Complex Needs...


  • Stevenage, United Kingdom Mind Hertfordshire Network Full time

    **About us** Hertfordshire Mind Network is a mental health organisation that promotes mental wellbeing and provides a diverse range of recovery orientated services to residents across Hertfordshire. We are the largest mental health provider in the county and provide support to over 5000 client’s every year. **Purpose of role**: To assist the group...


  • Stevenage, Hertfordshire, United Kingdom DeedMob B.V Full time

    Job Overview:E-commerce Support Specialist">About the Position:">DeedMob B.V is seeking an E-commerce Support Specialist to join our team at our Donation Centre in Stevenage. This is a fantastic opportunity for individuals who want to utilize their online sales skills to make a difference.">The successful candidate will be responsible for photographing and...

  • Day Centre Volunteer

    6 months ago


    Stevenage, United Kingdom Crossroads Caring for Life Full time

    Crossroads Day Centre Stevenage - Volunteer Support Worker **ROLE DESCRIPTION** The purpose of the Day Centre is to provide friendship and to overcome social isolation to the older members of Stevenage and surrounding towns. **Typical daily activities include**: - Working alongside one of our trained professional support workers. - Befriending and...


  • Stevenage, United Kingdom East of England Ambulance Service Full time

    Great healthcare requires great people. That’s why we are doing everything we can to recruit committed, skilled people – and to make sure we support our new and existing employees, so they choose to stay with us. #WeAreEEAST We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or...


  • Stevenage, United Kingdom Pets At Home Retail Full time

    Assistant Store Manager Stevenage Who are we?At Pets at Home, were passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK.Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.Whats the role?


  • Stevenage, United Kingdom Pets at Home Retail Full time

    Assistant Store Manager Stevenage Who are we? At Pets at Home, were passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions. Whats the role? Were...


  • Stevenage, United Kingdom Pets at Home Retail Full time

    Assistant Store Manager StevenageWho are we?At Pets at Home, were passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community-focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.Whats the role?Were on the...

  • Counter Assistant

    6 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Stevenage** Contract Type: Permanent Working hours: 16 hours. Weekdays and weekends As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our...

  • Counter Assistant

    6 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Stevenage** Contract Type: Permanent Working hours: 16 Hours flexible As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our...

  • Counter Assistant

    6 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Stevenage Post Office** Contract Type: Permenent Working hours: 16 hours As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our...

  • Sales Assistant

    6 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Stevenage** Contract Type: Fixed Term Working hours: 6 hours As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us. **What being...

  • Counter Assistant

    7 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Stevenage Post Office** Contract Type: Permanent Working hours: 16 hours As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our...

  • Counter Assistant

    7 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Counter Assistant - WHSmith - Stevenage** Contract Type: Permanent Working hours: 28 Hours As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues...

  • Sales Assistant

    7 months ago


    Stevenage, United Kingdom WHSmith Full time

    **Sales Assistant - WHSmith - Stevenage** Contract Type: Fixed Term Working hours: 8 hours As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys with us. **What being...


  • Stevenage, United Kingdom Bilfinger Full time

    **Technical Admin Assistant - GSK** Location: Stevenage Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of...


  • Stevenage, Hertfordshire, United Kingdom East of England Ambulance Service Full time

    Ambulance Support Assistants play a vital role in ensuring the smooth operation of our ambulance services. We are seeking a dedicated and reliable individual to join our team as a Car Driver Volunteer.In this role, you will be responsible for transporting patients to and from medical appointments, maintaining accurate records, and ensuring patient safety and...


  • Stevenage, United Kingdom Sodexo Full time

    Job Introduction - Ensure that all mail items are sorted, scanned, and stored in accordance with the guidance. - Delivery of the mail / IT equipment to the GSK HQ. - Track and trace the mail. - Ensure all duties and tasks are completed in line with company procedures and policies. - Responsible for maintaining and complying with company Health and Safety...


  • Stevenage, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Stevenage, SG1 2FS **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Stevenage, United Kingdom Hertfordshire CC Full time

    **About the team** This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Stevenage Library, ensuring high standards of customer service are maintained at...