Hub Assistant Volunteer
7 months ago
**Role Description: Volunteer CNS Hub Assistant - Hertfordshire Complex Needs Service**
**Responsible to**:Community Engagement and Volunteer Coordinator
**Time Commitment**:A minimum of 18 hours per working week
**Location**:Community Hubs County wide
**Who we are**:
An exciting opportunity has arisen to join our Turning Point, Complex Needs Team as a Volunteer CNS Hub Assistant.
This role requires someone passionate about supporting service users in Hertfordshire who are experiencing mental health, substance misuse as well as other complex social issues. You will be offering vital advice, information, and signposting as well as providing practical support to promote wellbeing and recovery. We require someone who is energetic and enthusiastic about engaging with individuals who may need our service.
Hertfordshire Complex Needs Service provides short term, holistic, community support to adults who are recovering from mental health issues, and additional complex needs including substance misuse, housing issues and other complex social issues.
We visit people in their own homes or meet at community locations across the area and working together we design a support package with goals that evolve with people’s changing needs and wishes. We offer high quality support to help people take control, improve the quality of their lives and face the future with confidence. No matter how complex a person’s needs, whether they’ve tried support services or not in the past, we can provide person-centred support that helps individuals decrease isolation, increase independence, learn new skills, integrate into the community and make the most of every new opportunity.
CNS work in partnership with The Living Room, CGL, HPFT and Hemel employability hub to deliver the hubs across the county. To successfully provide support, we deliver this face to face at our partners service locations.
**Purpose of role**:
We are looking for enthusiastic volunteer with great administration and communication skills and knowledge of mental health and substance misuse issues to support our Hub Leads.
**Main tasks**:
- To process CNS hub referrals and access our databases (full training provided)
- To support case activity including writing case notes and making phone calls
- To gather feedback
**What we are looking for**:
- Knowledge of supporting mental health, substance misuse and challenging behaviour
- Knowledge of MS Office, particular experience with Word, Outlook and Excel
- Experience of carrying out administrative tasks, office experience preferred
- Good interpersonal skills including a welcoming telephone manner
- Good communication and organisation skills
- Ability to demonstrate a positive non-judgemental attitude to service users
- Volunteers must be aged 18 or over
- Ability to access our CNS hubs county wide
**What we can offer you**
- The opportunity to gain experience with a highly qualified and committed team, at a leading mental health organisation, in a friendly and supportive office environment
- All volunteers will receive training in mental health awareness, plus access to ongoing training with Turning Point
- As an Admin Assistant Volunteer you will receive full role specific training
- Regular supervision with the Triage and Volunteer Coordinator
- Access to listings of paid-work opportunities within the Complex Needs Service when they arise
- The Complex Needs service are able to provide references for future work/volunteer opportunities
- Travel expenses will be reimbursed (45p per mile for first 10,000 miles, 25p beyond 10,000 miles)
**Next Steps**:
**Telephone**: 01707 891 120
**Job Type**: Volunteer
**Salary**: From £0.01 per hour
Expected hours: 18 per week
**Benefits**:
- Flexitime
- Free flu jabs
- Free parking
- Health & wellbeing programme
Schedule:
- Flexitime
- Monday to Friday
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Stevenage, SG1 2DX (required)
Ability to Relocate:
- Stevenage, SG1 2DX: Relocate before starting work (required)
Work Location: Hybrid remote in Stevenage, SG1 2DX
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