Call Handler
3 weeks ago
VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple **Customer Support Representatives. **Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.
This is a **Hybrid** working position - 2 days work from home & 3 days will be spent in the **North Belfast** office - in **Dargan Crescent**. First week will be training in-office - Full Equipment provided for home working.
Permanent position.
**This is one of the best call handling roles on the market.**
**Salary**
£24,500 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment
**Responsibilities**
- First point of contact for our customers via inbound calls and other methods of communication.
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions
**The Ideal Person**
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£24,500.00 per year
**Benefits**:
- Company pension
Work Location: Hybrid remote in Belfast
Reference ID: CSFR-VRATH
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