Calls Handler

VANRATH are thrilled to be assisting a leading Broadband Company with the recruitment of multiple **Call Handlers**.Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a **Hybrid** working position - 2 days work from home & 3 days will be spent in the **North Belfast** office - in **Dargan Crescent**. First week will be training in-office - Full Equipment provided for home working.

These are initially 3-month contracts.. with a high likelihood for permanency based on performance. Individuals who are immediately available or who have a 1-week notice period are preferred for this role.

**This is one of the best call handling roles on the market - 37.5 hour week**

**Salary**

£23,085 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

**Responsibilities**
- First point of contact for our customers via inbound calls and other methods of communication.
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions

**The Ideal Person**
- Experience working in a similar role - Calls experience
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels
- “VANRATH have placed me multiple times and each time it's been a pleasure. They're very professional, not pushy and great at matching the right job for you.”_
- “Great service from VANRATH and would definitely recommend Very helpful, with great communication throughout the entire process.”_
- “VANRATH are very professional and made the process so easy.”_
- “Over the past 4 years, I have got two new roles through Vanrath. For both employers and employees, I wouldn’t hesitate to recommend the VANRATH team.”_
- “The team at VANRATH were extremely helpful in helping me find my new role. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.”_
- “Excellent service and very professional. From start to finish it was first class. Thank you VANRATH”_

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- On-site parking

Work Location: Hybrid remote in Belfast

Reference ID: CA12-VRATH