Calls Handler

3 weeks ago

Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple **Call Handlers. **Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a **Hybrid** working position - 2 days work from home & 3 days will be spent in the **Belfast** office - in **Dargan Crescent**. First week will be training in-office - Full Equipment provided for home working.

Permanent position.

**This is one of the best call handling roles on the market.**

**Salary**

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

**Responsibilities**
- First point of contact for our customers via inbound calls and other methods of communication.
- Providing a great customer service experience.
- Direct, when appropriate to other departments to address the customer's needs.
- Accurately recording/logging interaction with customers and updating account information.
- Working with management to maintain best practices for efficient communication with customers.
- Address customer questions about new products, services, promotions

**The Ideal Person**
- Experience working in a similar role
- Strong communicator
- Positive individual
- Great telephone manner
- Great attention to detail levels

You’ll also need to interact with the managers or clients needing to fill the position to understand exactly what they are seeking in an employee. Recruiters are often an intermediary between parties that are heavily invested in the conversation at hand—so having the people skills to navigate these conversations well is a huge asset.

A recruiter’s work involves a lot of data and details—from salary ranges, requirements and performance metrics. Recruiters need to be able to juggle a lot of information without getting overwhelmed and figure out what is a priority on a daily basis multiple times per day

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Flexitime

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: CS - Vanrath

Flextime

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