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Head of Modern Workplace

4 months ago

Plymouth, United Kingdom Delt Shared Services Full time

**About Us**:
Delt exists to help our partners and clients do amazing things. Sounds simple?

Our teams, collectively, deliver significant financial benefits, greater resilience, faster innovations and nearly £16M of socio-economic gain (per annum) to the Southwest.

We are owned by the public sector but we operate like a dynamic and agile private limited company - and it works Time and time again, we deliver on all fronts and very much in excess of our shareholders original expectations.

This is a really exciting time for us here at Delt and we would love you to join us on our journey

**Key Responsibilities**:

- **Leadership and Team Management**: Lead and manage the Modern Workplace Team, providing direction, coaching, and fostering a culture of continuous improvement.
- **Service Delivery**: Ensure the Modern Workplace team meets service specifications and delivers high customer satisfaction.
- **Budget Management**: Build and manage the annual zero-based budget, including capital plans and business cases for investment.
- **Stakeholder Engagement**: Work with key internal and external stakeholders to manage risks and issues effectively.
- **Technical Guidance**: Provide specialist technical guidance in a complex, multi-platform environment.
- **Operational Excellence**: Drive continuous service improvement and operational efficiency.
- **Policy Adherence**: Follow and develop corporate processes and procedures, ensuring technical documentation is accurate and current.
- **Customer Focus**: Build and maintain positive relationships with stakeholders, ensuring the customer is at the heart of everything we do.
- **Performance Management**: Ensure the team consistently achieves agreed SLAs and KPIs.

**Key Competencies**:

- Strong leadership skills with the ability to lead multi-disciplinary IT teams.
- Proven experience building positive team culture and relationships with stakeholders.
- Proficiency in translating technical concepts to non-technical stakeholders.
- Experience managing IT budgets and building service strategies.
- Knowledge of ITIL practices and experience in managing SLA and KPI.
- Experience in end-user computing and modern workforce environments.

This is a fantastic opportunity for an exceptional relationship builder to join a forward-thinking business at a genuinely exciting time. We are open to whether you come from the private or the public sector, but you must have an energetic, can-do attitude to leadership and team coaching.

**Qualifications and Experience**:

- Demonstrable experience leading 3rd line technical teams at a strategic level.
- Experience leading teams greater than 30 technical staff.
- ITIL Foundation or above (or willing to undertake).
- Full UK driving licence.
- **Due to the nature of this role, regular in-person attendance in our Plymouth office will be essential. The position is therefore being offered on a hybrid basis, with the expectation of working a minimum of 2-days per week in the office.**_

**Why Join Us?**
- Generous holiday allowance of 25 days per year (plus bank holidays) with the opportunity to buy and sell leave
- Up to 12 flex days per year
- Flexible working hours, plus the option to work from home several days per week
- Matched contributory pension scheme up to 10% of salary
- Life assurance scheme
- Employee shopping savings portal
- Opportunities for training & career development to be funded by Delt

If you are ready to take on this exciting challenge and lead our Modern Workplace department to new heights, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: £50,000.00-£60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person

Application deadline: 28/06/2024