Patient Services

4 weeks ago

Wisbech, United Kingdom North Brink Practice Full time

JOB DESCRIPTION - REPEAT PRESCRIPTION CLERK
JOB TITLE: PATIENT SERVICES TEAM MEMBER

**REPORTS TO: LINE MANAGER**

**Job Summary**:
The purpose of the role is to:

- Process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice, under the guidance of qualified staff.
- Inform patients of the Practice ordering system and the importance of following prescription guidelines
- Work closely within the Repeats Team to achieve shared objectives and ensure prescription workload is covered.

**Responsibilities**:

- Receive patient’ requests for repeat prescriptions
- Deal with acute prescription requests alongside repeat requests
- Amend, issue and add repeat and acute prescriptions according to protocol with the authorisation of the GP/Clinical Pharmacist/Nurse.
- To present prescriptions for signature at regular intervals.
- Ensure that problems and queries regarding prescriptions are brought to the attention of the appropriate doctor and follow up action is taken to resolve the problem
- To liaise with third parties (Pharmacist, District Nurse, Ante-Natal department and the Care Homes etc).
- To obtain authorisation from the doctor (where appropriate) for issue of the prescription.
- To work within the Practice Code of Conduct/Health and Safety.
- To liaise with other staff and report any problems to your Line Manager/Practice Manager.
- To undertake any necessary work as may be required by the Practice to maintain a high standard and efficient service for our patients.

Further duties may include:

- Patient referrals via clinicians to secondary care
- Call handling for both inbound and outbound calls.
- Excellent customer service both on the telephone or face-to-face.
- Professional and efficient reception service to patients and any other visitors to the practice.
- Management of the appointments system.
- General office procedures and financial administration.
- Records management including registration of patients and accurate recording of procedures relating to patient care.
- Efficient management of stock.

**Other Duties**:
While this job description is intended to be an accurate reflection of the requirements of the position, management reserves the right to add or remove duties when circumstances dictate. This list is not exhaustive of tasks that may be included in your role.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating

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