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Support Advisor

3 months ago

Banbury, United Kingdom S4labour Ltd Full time

**Company Background**

Our motto is ‘Be Your Best’. And it is a philosophy that drives the products and services we offer our customers and support our teams. Our purpose is to build products and services that support our customers improve productivity. We have built market leading software solutions to help the industries we work in be at their best, though smart scheduling, H.R. insight, efficient payroll, consultancy and more. Our flagship software, was created in 2012 in response to requests from hospitality clients for an efficient labour scheduling tool and is used to optimise labour scheduling and management. In recent years, S4labour has grown into new markets releasing new products as well as looking to expanding internationally in the near future.

Our aims are to:

- Provide our clients with ever superior customer service
- Understand better our clients’ labour costs
- Improve their profitability and labour productivity
- Supporting our customer in improving their service

S4labour was ‘built by operators, for operators’ and is one of our unique selling points. Given labour can account for +30% of operational costs in hospitality, there is a clear need for a tool that matches labour supply with demand and is easy for operators to use and interpret. We are providing an easy to use, intuitive system which helps people run their business better.

S4labour is growing and now deployed in over 2,000 UK sites and receiving fantastic customer feedback. We also have an experienced team of consultants who have worked in the industry for most of their professional careers (our CEO is also a qualified beer sommelier and our CTO a trained chef) so understand our clients’ needs.

S4labour is a small, friendly, exciting and highly ambitious and innovative business. We are expanding rapidly, with an annual growth rate of circa of 50% a year with more new products being developed. You will have real accountability and ownership from day one, coupled with a comprehensive induction and training. This is the role today, but we want to know where you can take it in the future. Besides the role we would love to know what else you could bring to our organisation.

If you get excited at the prospect of helping to build a small company while developing yourself and challenging us, then we’d love to hear from you.

**Support Advisor**

Job purpose

To provide administrative and product support to clients of S4 products.

Role description
- The Support Advisor educates current customers about our products and services.
- You will assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.
- You will also diagnose technical issues, assess if the issue needs escalating to 2nd Line Support and assist with logged support tickets.
- You will help compile a database of common questions or issues in order to develop FAQs or troubleshooting guides.

Beneficial qualifications, experience, skills, key competencies and personal qualities
- Confident self-starter with a can-do attitude, proactive in approach
- Great interpersonal and communication skills to build and maintain strong professional relationships
- Good telephone and MS Teams skills
- Excellent organisational, planning and prioritisation skills, able to work to multiple deadlines
- Hardworking and resourceful with good problem-solving abilities
- Friendly, helpful team-player with a desire to deliver excellent customer service
- Happy working autonomously, as well as in collaboration with a wider team
- An excellent command of English, both written and verbal
- Strong numeracy and IT skills
- Happy working in a varied role in a fast-paced environment
- High attention to detail and resolution follow through
- Ability to thrive under pressure
- Ideally full clean driving licence
- Experience in the pub/restaurant/hospitality sector would prove useful but is not essential
- Patience and the ability to remain calm in stressful situations

Package
- Competitive basic salary depending on experience
- 33 days holiday plus bank holidays
- Pension
- Free parking
- Lunch provided
- Healthcare for self*
- Life Assurance (1x salary)* _*qualifying period and other criteria apply_

**Job Types**: Full-time, Part-time, Permanent

Pay: From £24,000.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SAMAY2024