Administration Coordinator

3 weeks ago


Norwich, United Kingdom Flagship Group Full time

Do you want to come and help us solve the housing crisis in the East of England? We’re a social housing provider with a genuine commitment to Equality Diversity and Inclusion. Not only would you be doing a really rewarding and worthwhile job, but you will also receive a competitive salary and a great range of benefits for doing it.

Our people and our customers are at the heart of everything we do here at Flagship Group. We have a set of values that we all work towards to ensure that we achieve our purpose of providing homes and creating sustainable communities. Those values include Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely and delivering excellent customer service.

We are pleased to share an opportunity to join Flagship Group’s Market Rented Team, as an Administration Coordinator. The role is a 12-month Fixed Term Contract, working 37 hours per week: Monday to Friday.

This role is working from our King Street office, in Norwich. The role comes with Agile Working.

As the Administration Coordinator, you will deliver exceptional customer service to our clients at Legal & General Affordable Homes. You will engage with them through our proprietary housing system, known as Brolly.

Within this role, you’ll meticulously handle all administrative duties using the Brolly platform. This includes promptly logging repair requests with Flagship Services and ensuring seamless communication with customers to expedite efficient repair services.

Additionally, managing the allocation of housing benefit payments to the appropriate customer accounts and preparing detailed monthly rent account reports for team review. Furthermore, you’ll support Customer Success Officers by assisting in the screening of potential clients, coordinating property viewings, facilitating move-ins and move-outs, and scheduling property inspections.

Applications are welcomed for the role of Administration Coordinator from those with previous experience in administration and who possess strong organisational and communication skills, with a passion for continuous learning.

**In return for your hard work, we offer a competitive salary of £24,500.00 per annum and a benefits package that includes**:
Ø 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave.

Ø Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards.

Ø Death in Service Benefit.

Ø Company Sick Pay.

Ø An agile working environment to achieve a healthy work/life balance.

**and that’s not all We’re also proud to offer**:
Ø Opportunities for development (including apprenticeships, our Academy, and various training options).

Ø Health and well-being programs and initiatives.

Ø Empowerment (we give you the tools and systems to make the right decisions for resolving issues).

Ø A Leadership Team that inspires, develops, and supports you.

Closing Date: 23.04.2024. Interview Date: 29.04.2024, In Norwich.

No Agencies please.

Administration Coordinator - Reference Number 0852

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £24,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Norfolk. NR1 1PD.

Reference ID: 0852



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