Customer Service Advisor

3 weeks ago


Peterborough, United Kingdom Ready2recruit Full time

My Client is currently looking to recruit 4 **Customer Service Advisor's. **This is a perfect opportunity in you thrive in a home working environment, you will be working with a great team and still get that interaction that's needed. **FULL TIME AND PART TIME (30 HOURS)**

**(AVAILABLE TO START IN SEPTEMBER 2023 & YOU WILL NEED TO GO TO PETERBOROUGH ONCE A MONTH FOR A TEAM WORKING MEETING).**

Are you good with people? Do you have a solutions-based attitude? Do you have the ability to work in a target driven environment?

**YOU WILL BE**:

- Handle all our customer contacts at various touch-points throughout a customer’s journey from ordering to delivery.
- Understand our systems and processes, to enable you to resolve a customer’s query on their first contact with us.
- Build relationships with customers, suppliers, and key stakeholders to deliver positive outcomes for all customer interactions.
- Work closely with several business functions including our internal teams, to enable fast and efficient resolutions to customers questions and continuous improvements to our ways of working.
- Pro-actively provide feedback and recommendations to improve our processes, systems, and customer experience
- Continuously look for proactive ways you can improve your knowledge, industry expertise and customer service skills.

**YOU WILL HAVE**:

- Excellent communication skills - including written and oral English.
- A strong passion for customer service
- Experience of working in a fast-paced sales and service environment.
- A proven track record of delivering to target and expectation in a Customer Service and/or sales environment.
- A can do, solution focused attitude to assisting our customers, whatever their query
- A dynamic and flexible approach to your workload with the ability to multi-task.
- Strong IT skills
- Ability to work overtime if needed

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Work Location: Hybrid remote in PETERBOROUGH

Expected start date: 07/08/2023



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