Call Centre Team Leader

7 months ago


London, United Kingdom Fox Morris Group Full time

**Fox Morris Group** are working to recruit an **Call Centre Team Lead**

**Rate - £21.94 per hour**

**Length - 6+month ongoing contract**
- would need to have managed staff in a call center type environment. Done appraisals, one to ones, monitored quality, KPI's etc We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.

**The role involves**:

- Coaching and developing a team for exceptional customer service.
- Setting and achieving personal and business objectives.
- Driving performance improvement through effective coaching and 121s.
- Managing underperformance positively.
- Enhancing the team's quality and output.
- Acting as an escalation point for residents.

**Position is temporary for 6 months with office-based work and flexible shifts.**

**Skills required**:

- Experience in developing teams to exceed KPIs.
- Excellent coaching skills to foster a coaching culture.
- Adaptability, resilience, and role modelling for colleagues.
- Data-driven approach to service improvement and staff development.

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

**Please note: We do not hold CV’s on file without first speaking with you.**

Pay: £21.82-£23.77 per hour

Expected hours: 36 per week

**Benefits**:

- Employee discount
- Employee stock purchase plan
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer Service Team Lead: 1 year (required)
- Housing vulnerability: 1 year (required)
- Call centre / Contact Centre: 1 year (required)

Work Location: In person



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