Call Centre Team Leader
7 months ago
**Fox Morris Group** are working to recruit an **Call Centre Team Lead**
**Rate - £21.94 per hour**
**Length - 6+month ongoing contract**
- would need to have managed staff in a call center type environment. Done appraisals, one to ones, monitored quality, KPI's etc We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.
**The role involves**:
- Coaching and developing a team for exceptional customer service.
- Setting and achieving personal and business objectives.
- Driving performance improvement through effective coaching and 121s.
- Managing underperformance positively.
- Enhancing the team's quality and output.
- Acting as an escalation point for residents.
**Position is temporary for 6 months with office-based work and flexible shifts.**
**Skills required**:
- Experience in developing teams to exceed KPIs.
- Excellent coaching skills to foster a coaching culture.
- Adaptability, resilience, and role modelling for colleagues.
- Data-driven approach to service improvement and staff development.
**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**
**Please note: We do not hold CV’s on file without first speaking with you.**
Pay: £21.82-£23.77 per hour
Expected hours: 36 per week
**Benefits**:
- Employee discount
- Employee stock purchase plan
- Life insurance
Schedule:
- Monday to Friday
**Experience**:
- Customer Service Team Lead: 1 year (required)
- Housing vulnerability: 1 year (required)
- Call centre / Contact Centre: 1 year (required)
Work Location: In person
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