Team Leaders

6 months ago

London, United Kingdom Confero Full time

**About Us**

Established in 2001, Confero is a leading UK Outsource Call Centre business that has a portfolio of clients ranging from small firms, leading brands and FTSE 100/250 organisations - based in North West London, Colindale, our offices are conveniently located for London commuters.

We are very often the public face of global brands and have the responsibility to make sure these are represented to a high standard by delivering outstanding customer service campaigns with leading scripting software, reporting and dialling systems.

We take pride in valuing and nurturing our employee’s career development and provide a friendly and positive multicultural environment.

Our employees receive full training to understand and represent our brand values in order to deliver outstanding customer service and build robust and long-term client relationships and strategic partnerships - our business is expanding and the only way this type of growth is successful is if our employees grow with us.

We continually engage with new prospects and opportunities - come join us if you would like to expand your knowledge and involve as a professional

**Core responsibilities**
- Manage and lead a team of customer service agents, working multiple campaigns to ensure these are implemented according to our clients expectations
- Coaching and mentoring team members to understand how we can offer support in their career development and overall performance
- Ensure Agents are being given regular constructive feedback and QA reviews are being conducted in order to achieve KPIs and SLAs
- Update team with business changes and follow up with further training/coaching when necessary
- Participate in regular meetings to go through team performance stats with QA Team and L&D to ensure the teams are aligned with business standards
- Work alongside the Recruitment Team when needed and help conducting interview to find new talent that fulfils business needs
- Report and monitor absence and lateness by ensuring completion of respective forms
- Send daily/weekly reports

**Requirements**:

- Proven call centre experience is essential for this position
- Professional, self-motivated individual with excellent communication skills, positive working attitude looking for an exceptional career opportunity
- Able to operate autonomously and effectively in a Team Leader role, supporting and contributing to the strategic direction of the business
- Being able to take ownership of team queries and offer constructive coaching in line with performance goals
- Understanding of key performance metrics and performance management techniques
- Good interpersonal and soft skills to be able to deal with people at all levels
- Flexible and happy to work shift patterns from Monday to Sunday as per business requirements

Work Remotely
- No

**Salary**: £12.25 per hour

Expected hours: 40 per week

Supplemental pay types:

- Bonus scheme

**Experience**:

- Call Centre: 1 year (required)

Work Location: In person

  • Clinical Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Leaders in Care Full time

    We are seeking a Senior Staff Nurse to join our team at Leaders in Care, a prestigious private hospital in Coventry.The successful candidate will be a skilled and experienced nurse who can deputise for the Sister/Charge Nurse and lead clinical shifts when needed.Our hospital is part of Britain's leading provider of independent healthcare, with a nationwide...

  • Executive Chef Team Leader

    18 hours ago

    London, Greater London, United Kingdom TEAM Full time

    Role OverviewWe are seeking an experienced Senior Sous Chef to join our culinary team. This role is pivotal in managing kitchen operations, supporting the Executive Chef, and upholding the highest quality in every dish. The successful candidate will have strong leadership skills, creativity in menu design, and a commitment to providing an outstanding dining...

  • Clinical Team Leader

    3 days ago

    London, Greater London, United Kingdom Leaders in Care Full time

    Leaders in Care: Lead Pharmacist for Oncology and Haematology ServicesWe are seeking a highly skilled Lead Pharmacist to join our dynamic team at a private hospital in Central London. This is an exciting opportunity for a pharmacist to lead the pharmacy service, providing comprehensive care to patients with cancer and blood disorders.The successful candidate...

  • Team Leader

    6 months ago

    London, United Kingdom Aspire Training Team Full time

    Job description: Team Leader / Supervisor Level 3 Apprenticeship – Harvey House Nursery The Aspire Training Team are currently recruiting for a punctual, reliable and enthusiastic individual to complete a Team Leader / Supervisor Level 3 Apprenticeship at Harvey House Nursery as a Room Leader in their Toddler Room. Our Early Years team leader...

  • Care Leader Specialist

    2 days ago

    London, Greater London, United Kingdom Leaders in Care Full time

    Leaders in Care: Senior Practitioner PositionWe are seeking an experienced Senior Practitioner to join our team at Leaders in Care. As a key member of our care services, you will be responsible for providing high-quality support to individuals with disabilities.Estimated Salary: £35-£38 per hourAbout the RoleThe successful candidate will have expertise in...

  • Leaders in Care Registered Nurse

    2 weeks ago

    London, Greater London, United Kingdom Leaders in Care Full time

    Join Our TeamCare for older adults with compassion and expertise as a Registered Nurse at Leaders in Care. This role offers a competitive hourly rate of 19-23 and opportunities for professional growth.About the JobAs a Registered Nurse at Leaders in Care, you'll be responsible for delivering high-quality nursing care to residents, maintaining detailed care...

  • Team Leader

    6 months ago

    London, United Kingdom Australasian Recruitment Company Full time

    **RECEPTION TEAM LEADER** An exciting permanent opportunity to support a leading residential property company as a Reception Team Leader! **RECEPTION TEAM LEADER ROLE**: - Coaching, motivating and developing your team - Carrying out 1-2-1’s and team meetings - Manage day-to-day real-time activities, prioritise and make risk/impact assessments within...

  • Team Leader

    5 months ago

    London, United Kingdom SSP Full time

    **About the Role**: **Team Leader at Pasty Shop - London Bridge Station** **Pay rate £11.30 per hour** We are looking for **Full Time (30hrs) Team Leaders** to join our **Pasty Shop at London Bridge Station** As a Team Leader you will work a variety of shifts between **6am to 12:30am including weekends.** You may be wondering who are SSP? Well, we’re...

  • Team Leader

    6 months ago

    London, United Kingdom SSP Full time

    **About the Role**: **Team Leader at Pasty Shop - London Bridge Station** **Pay rate £11.30 per hour** We are looking for **Full Time (30hrs) Team Leaders** to join our **Pasty Shop at London Bridge Station** As a Team Leader you will work a variety of shifts between **6am to 12:30am including weekends.** You may be wondering who are SSP? Well, we’re...

  • Team Leader

    6 months ago

    London, United Kingdom SSP Full time

    **About the Role**: **Team Leader at M&S Simply Food, Victoria Station.** **Pay rate £11.30 per** **hour.** We are looking for** Full Time **Team Leader to join our **M&S Simply Food at Victoria Station, London.** As a team leader you will work a variety of shifts between** 6 am and 11 pm.** **Responsibilities for Team Leader**: - Leads the shift and...

  • Registered General Nurse Leader

    2 weeks ago

    London, Greater London, United Kingdom Leaders in Care Full time

    Leaders in Care: Registered General Nurse LeaderWe are recruiting for a highly skilled Registered General Nurse Leader to lead our care team at a prestigious care home in Ipswich. As a key member of our team, you will play a vital role in delivering high-quality care and ensuring the well-being of our residents.You will work closely with the care team to...

  • Ward Sister

    4 days ago

    City of London, Greater London, United Kingdom Leaders In Care Recruitment Ltd Full time €42,000 - €51,000

    Are you a passionate and dynamic Senior Oncology Nurse looking to make a real difference in haematology and oncology care? Our client, a leading healthcare provider in London, is seeking a Sister/Charge Nurse to join their outstanding Cancer Nursing Team . With a focus on cutting-edge treatments and clinical innovation, this is your chance to be part of...

  • Team Leader

    6 months ago

    London, United Kingdom Pertemps Network Group Full time

    **Team Leader**: - 7751110401 Applicants **£30,000 - £31,000 Per Annum** - Full Time**Permanent** **London Beach, Kent** **Insurance** **Job Description**: **Team Leader** **£30,000** **12Month FTC** Exciting Opportunity: Remote Team Leader Position in Award-Winning Insurance/Loss Adjusting Firm - Are you a dynamic Team Leader with a knack for...

  • Team Leader

    6 months ago

    London, United Kingdom Peabody Full time

    **Peabody**has an exciting opportunity to join our team as a **Team Leader **on a** full time, permanent basis, **based in **Ealing, London.** In return, you will receive a competitive salary of **circa £33,000 per annum.** **Weekly Hours: **Monday to Friday (35 hours) - Do you have experience effectively leading a team in a contact centre environment...

  • Team Leader

    6 months ago

    London, United Kingdom GAIL's Bakery Full time

    Team Leader vacancy at GAIL's. If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role model. With no day being the...

  • Team Leader

    6 months ago

    London, United Kingdom GAIL's Bakery Full time

    Full-time Team Leader vacancy at GAIL's Neo Bankside. If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others. You should be motivated by taking charge and want to be a positive role model. With no...

  • Team Leader

    7 days ago

    London, United Kingdom Gail's Full time

    Full-time Team Leader vacancy at GAIL's. If leading a team to success makes you smile and puts a spring in your step, then please read on We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Team Leader

    6 months ago

    London, United Kingdom GAIL's Bakery Full time

    Full-time Team Leader vacancy at GAIL's Baker Street! If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role...

  • Team Leader

    6 months ago

    London, United Kingdom GAIL's Bakery Full time

    Team Leader vacancy at GAIL's Woolwich Station! If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role model. With...

  • Team Leader

    6 months ago

    London, United Kingdom FunBox Entertainment (UK) LTD Full time

    FunBox Entertainment (UK) LTD are a fast growing and innovative company delivering excitement and excellence with our Family Entertainment Center's. We are driven to provide fun by providing the highest quality amusement arcade experience. As a Team Leader...you’ll be motivating, coaching, and developing the sales team to exceed targets. You’ll play a...