Customer Service Advisor

2 weeks ago


Reading, United Kingdom Thames Water Full time

**New Year, New Career - why not start 2023 with us**
We have various opportunities available within our Wholesale Services department at Thames Water.
Our customers are at the heart of our business, and we’re passionate about everything we do to support our customers, communities, and the environment.
We are looking for individuals who have passion for providing excellent customer service and have a professional understanding of what makes first-class customer service, as well as flexibility, multi-tasking and problem-solving to join our Wholesale Servicedepartment. We have various positions available, and some of the roles are customer facing and you’ll be speaking with our customer on the phone, therefore good communication skills, both verbal and written as well as effective listening is important.
The roles are temporary hybrid positions and you’ll be based in either our Swindon or Reading office. Our friendly and welcoming teams value time together, and if you’d like to work from the office more often, that’s fine too.
**These are temporary ongoing positions, and we are offering an hourly rate of £11.28. The hours are 36 hours a week, Monday to Friday.**
**What we’re looking for**:

- A strong passion for customer service
- Excellent written, verbal communication and interpersonal skills to interact with our customers
- Enthusiasm and a great team player
- Speed and accuracy of data input with high attention to detail
- Willingness to learn and ability to absorb knowledge and pick up new skills quickly
- Computer literate and comfortable with the use of MS Office tools
- Good investigating and problem-solving skills
- Strong time management and organisational skills
- An ability to work and prioritise volumes within a fast-paced and sometimes pressurised environment
- Previous customer-facing experience
Strongly desirable for Build Over 1 and Pre-App Build Over roles
- Relevant industry experience and understanding of the water industry business
- Knowledge of the Water Industry Act 1991 and/or Building Regulations (specifically part H4 and Transfer of Private Sewers)
- Demonstrate some technical ability or capacity to read, understand and assess architectural drawings/plans



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