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Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

We in the Community Complex Care Team pride ourselves on our delivery of excellent, holistic patient and family centred care within the home and a variety of community settings. All of our client group (Adults and Children) have highly complex physical health needs which we meet in order to support their independence and enable them to lead fulfilling lives at home with their families.

We are a large, expanding team covering the whole of Staffordshire, with office bases in Stafford, Stoke-On-Trent and Lichfield. We operate in a Hub system, which is based on geographical location. This allows us to ensure a supportive, small team feel across all hubs. We provide a 24/7 nurse on call service, ensuring a constant point of contact where support can be accessed.

We are looking for Complex Care Support Workers to join our team to help us to support our families. The needs of our client group varies widely, from needing support with their breathing to managing challenging seizure activity and everything in between We do cover a 24 hour period so there is an expectation that you would be able to work days and nights and the shift times are individual to each package of care. The whole of your shift will be spent with one client, so you will get the opportunity to really make a difference.

Full training will be given to meet the individual needs of the client but previous care experience is required.

If you have a positive outlook, professional attitude, are a good team player and are passionate about delivering high quality, safe and compassionate care then we would like to hear from you.

MPFT provides physical and mental health care, learning disability, and adult social care services across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. In addition, we provide services on a wider regional and national basis. We serve a population of 1.5 million and employ around 8,500 members of staff.

By joining MPFT you will become part of a diverse and inclusive team who are empowered and supported to deliver care in a way which is consistent with our values:

- putting people at the heart of what we do
- empowering people to improve care and wellbeing
- delivering better health, better care in partnership

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals. All have an equal chance of success in achieving a role with us

We will support your career development and progression. Membership of the excellent NHS pension scheme, generous maternity, paternity, adoption leave, pay and the option for flexible working. You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity to purchase additional annual leave. We are also proud to have a choice of staff networks that help you meet like-minded people.
- To work in patient’s homes or other designated settings to deliver high quality care to patients with complex physical health care needs, including but not limited to management of tracheostomies, ventilators, enteral feeding, complex seizures and medication administration.
- To assess patient care needs on a daily basis, implementing and evaluating care plans produced by qualified nurses with patients and their families.
- To assess care plans, risk assessments and contingencies, in conjunction with the qualified nurses, on a regular basis to ensure consistency and reflect up to date care needs.
- To ensure the delivery and quality of care given complies with local and Trust agreed policies and procedures and is of the highest standard.
- To assist patient in achieving their potential to live independently as per care plan.

Qualifications and training

Experience

Significant experience in similar role with demonstrable commitment to mandatory training, attendance and engagement.

Previous care experience in a health, social care or child care setting.

Experience of communicating highly complex or sensitive information and using skills to overcome barriers to understanding, for example with non-verbal patients

Experience dealing with complex care needs, including management of tracheostomies, ventilators, enteral feeding, complex seizures and medication administration

Understanding of Information Governance, data Protection, Care Certificate HCPC/NMC standards, and safeguarding vulnerable children and adults

Knowledge

Excellent communication and writing skills.

Ability to travel across Staffordshire.

Able to work on own initiative without direct supervision.

Ability to maintain professional boundaries/ diplomacy whilst working in intense conditions

Able to work well within a team.

Able to maintain confidentiality.

Able to recognise own limitations and scope of practice.

Knowledge of and willingness to use digital systems.

Ability to stay calm in distressing and stressful