Inside Sales Specialist

4 days ago

Runcorn, United Kingdom Careersolve Full time

Careersolve are working with a well-established client who are part of a global group, they manufacture innovative products and services that support people with deeply personal and challenging medical conditions, helping to improve care for them and givingthem greater confidence, freedom and mobility and are looking for an **Inside Sales Specialist**to join them on a permanent basis. This role will be based in Runcorn however a is a a hybrid schedule set up; so, they will need to live close enough to be okay with travelling back and forth when needed

**My client offers**:
Salary - £23,000

Target Incentive - 25%

Private Medical

Life Assurance

Pension Scheme

Holidays - 25 + bank holidays

**Working Hours**:

- To work required shifts between 08:00/18:00 (half hour lunch break)
- Shifts worked are:

- 8.00am - 4.00pm
- 9.00am - 5.00pm
- 10.00am - 6.00pm
- Saturday working AM

**The Role**

As an **Inside Sales Specialist**you will be an integral part of a regional hub you will be speaking to clients and end users to facilitate conversions to discuss Products and Solutions. An excellent communicator with a can-do attitude workingto enhance our reputation and market share by providing ethical solutions to Customer needs.

**Duties and Responsibilities of the Inside Sales Specialist**:

- To achieve agreed KPI targets
- Develop new sales opportunities using outbound calls & E mails
- Get through the 'gatekeeper’ to the decision maker to establish appointments for BDM’s
- Is a team player who understands the teams needs and shares ideas/suggestions to make the HUB run as efficiently as possible.
- Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate conversions to promote products/services
- To keep updated with all new products and services available to our Customers
- Communicates effectively - both verbally and in writing with end users of our products, healthcare professionals and internal customers
- Drives performance through self-motivation and thrives under pressure. Prioritises workload to ensure that the service offered meets the expectation of the customer
- Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our customers.
- Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication
- Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved
- Uses open questions and good questioning technique to identify an opportunity to switch a competitor user onto a new client
- Develops relationships with customers through empathy and diplomacy

**Skills and Knowledge Required of the Inside Sales Specialist**:

- Ability to work collaboratively with external and internal stakeholders
- Problem solver
- High Level of organisational skills and an ability to prioritise workload
- Commercial acumen
- High level of organisation skills
- Excellent communication skills, verbal, written and face to face with a wide customer group.
- Excellent interpersonal and networking skills. Able to negotiate with internal and external stakeholders
- Demonstrates good listening skills
- Strong Keyboard skills, including advanced knowledge of Word, Excel and report writing
- Ability to work independently and as a team
- Proven track record of working towards KPI’s and targets
- Be able to deal effectively and professionally with all Customer Complaints
- Articulate with advanced interpersonal skills and the ability to deal effectively with a variety of personnel including medical, scientific, manufacturing and commercial
- Attention to detail with a high level of accuracy

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