Head of Operations

2 months ago

London, United Kingdom Gladiator Events Ltd. Full time

Job description

Our Mission is to produce the Safest and most Exhilarating Events to create Unbreakable Bonds between Charities and Supporters, at no cost to our Planet.

Fundraising Walks, Long distance Treks, Obstacle Races and Runs are just some of the events we love to organise.

We are proud to be a Certified B Corp.

**Working at Gladiator Events**

We are a small and hard-working, committed team.

Some of our benefits include:

- 20 days’ annual leave, plus all days off between Christmas and New Year (additional 3 days).
- Time off in lieu for all non-contracted days worked.
- Additional paid day or lieu day for every 4 non-contracted days worked.
- Hybrid and Flexible working.
- Nationwide Co-Working Office Membership.
- Personal and professional development training.
- Paid spots to other challenge events.
- Paid time off for community service.
- Annual Company Away Trip and Christmas Party.
- Company bonus scheme
- Pension Scheme

**About the Role**

This will include leading, supporting and inspiring a team to deliver exceptional events for the charity sector. You will work collaboratively with other organisations, identify opportunities and support the strategic and operational development of Gladiator Events to continue to develop its reputation as one of the leading challenge event management companies in the UK.

You will have excellent communication and people management skills and a shared passion to make a positive impact in line with Gladiator Events’ values as a B Corp Certified business working exclusively with charities. You will also be comfortable with shaping your role, risk-taking, able to get stuff done and be excited about the idea of working for a small business and the opportunities and challenges that come with this.
- Full-time, permanent role, but part-time would be considered.
- Flexible and hybrid working opportunities.
- Personality and Values fit is given equal consideration to Skills fit.

**Responsibilities: Cross-Organisational**
- Work effectively and openly with the Director, staff and other stakeholders to promote an inclusive, vibrant, high-performing organisation.
- Work closely with the Director and team on Strategic Planning of the business and lead on the implementation of that strategy.
- Work alongside Senior Operations Manager to implement improvements relating to our B Corp Status, leading to continual improvement of our positive impact and an effective re-certification process in 2025.
- Build relationships with existing and prospective clients and ensure we are offering exceptional service and value.
- Review and improve our client onboarding and ongoing relationship-building processes.
- Maximise opportunities to share best practices across the industry by sharing industry knowledge.
- Develop additional services to help our clients, such as innovation, ideation, creative problem solving and sustainability sessions.
- Represent GE at key meetings and events, keeping abreast of industry trends, innovations, policies and initiatives relevant to our organisation and client group. This could include industry educational and networking events in sport, fundraising or event production, meetings with existing and future charity clients, speaking at events and / or pitching to secure new contracts.
- Deputise for the Director when required.

**Responsibilities: Staff Management & Leadership**
- Line manage Senior team, ensuring professional and personal growth across the team.
- Lead and support senior team in kind leadership skills, reflecting our values, standardising line management styles and processes across the business.
- Inspire and engage team to contribute to the wider organisation goals and to take ownership of key elements of the business
- Collaborate with team to continually improve the review, feedback and 1:1 processes across the business.
- Collaborate with team to review the Benefits package, implementing additional benefits including Private Health Insurance.
- Review systems for managing resource and predicting future needs.
- Lead on the recruitment of new team members, alongside the Director, when necessary.
- Work with team to retain the best freelance staff in the industry, providing excellent working conditions for all and ensuring our extended team reflect our values and passion at our events.
- Grow our network of industry professionals who share our values for future recruitment opportunities.
- Attend specific events run by GE to support HQ and wider freelance team and to fully understand and review all areas of the business.
- Act as the primary contact for staff in respect of HR matters, including recruitment and exit arrangements, review and 1:1 processes and disciplinary processes.

**Responsibilities: Operations Management**
- Lead on Accounts Reporting and Strategy, including:

- Bi-weekly and monthly processes including payment runs and reconciliations, with the support of team, Director and Accounting providers.
- Impro

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