Customer Services Officer

2 weeks ago


Bournemouth, United Kingdom iWork Recruitment Limited Full time

Contract to start on 04-03-24 until 30-06-24 with a possible extension.

**Job Purpose**

The Customer Service team provides a customer focused responsive service to BCP Homes residents, leaseholders and other external agencies.

Customer Service Officers manage general housing and repair enquiries using IT systems to process all stakeholder requests.

**Key Responsibilities**

To act as a first point of contact for BCP Homes residents, leaseholders and other external agencies.

To undertake customer satisfaction telephone surveys, organise post inspections and analyse feedback.

Promote a positive image and perception of the service.

Contribute to ideas for improvements in service, working parties, team meetings and other forums in a creative and imaginative way.

5245261-02-24

**Salary**: £12.18 per hour

Work Location: In person

Reference ID: 5245261-02-24



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