Customer Services Officer
2 weeks ago
Contract to start on 04-03-24 until 30-06-24 with a possible extension.
**Job Purpose**
The Customer Service team provides a customer focused responsive service to BCP Homes residents, leaseholders and other external agencies.
Customer Service Officers manage general housing and repair enquiries using IT systems to process all stakeholder requests.
**Key Responsibilities**
To act as a first point of contact for BCP Homes residents, leaseholders and other external agencies.
To undertake customer satisfaction telephone surveys, organise post inspections and analyse feedback.
Promote a positive image and perception of the service.
Contribute to ideas for improvements in service, working parties, team meetings and other forums in a creative and imaginative way.
5245261-02-24
**Salary**: £12.18 per hour
Work Location: In person
Reference ID: 5245261-02-24
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