Customer Service Advisor

3 weeks ago

Surrey, United Kingdom Premium Credit Limited Full time

Leatherhead, Surrey
- Salary of up to £22,000 pro-rata
- Home-based: Full-time positions available
- Interviewing immediately
- 3 weeks training, coaching and mentoring, continual support and opportunities for internal progression
- 25 days’ annual leave
- Discretionary bonus, retail discounts and many more exciting benefits

Who we are

Premium Credit is one of the leading insurance premium finance companies in the UK and Ireland. This is an exciting time of growth for us, and we need enthusiastic Customer Service Advisors to help us continue this success. With a 4/5 Glassdoor rating, this is a great opportunity to develop a varied and rewarding career with a company that supports and invests in its people.

What we have to offer

We pride ourselves on offering an inclusive and supportive working environment with various opportunities for progression within our organisation both within and outside our contact centre.

You will be provided with 3 weeks of comprehensive training by our award-winning L&D Team. After which you will be surrounded by friendly and supportive colleagues and a line manager who will help build your confidence as you progress.

This is a home-based role that gives you the opportunity for varied working hours, with full-time positions available. We work 37.5 hours a week between 08:00 and 18:15, Monday to Friday so you can have your weekends to yourself. You will earn a very competitive salary of up to £22,000 pro-rata.

**Our excellent benefits package also includes**:

- Discretionary bonus
- Pension
- 25 days’ holiday (pro rata) in addition to bank holidays
- Life Assurance
- Income Protection
- Retail and cinema discounts
- A chance to win a Premium Award every quarter (£500 voucher)
- 24/7 access to Employee Assistance Programme
- Mental Health First Aiders

“So far my time at Premium Credit has been nothing but positive and refreshing to find a company that not only says it cares about its staff but actually follows through on it. The quality of the training prepares you to take on the role on the phone and the support from other staff, the managers and the floorwalkers gives the confidence to learn and grow within the role.

It is also nice to see the interest in supporting the development of the staff, not only in their current position, but to help them progress and learn what would be needed for them to be successful in other roles within the business that they may be interested in.” - Christopher, Customer Service Advisor

What You Will Be Doing

As a Customer Service Advisor, you will deliver an exceptional customer experience focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement. Working as a first point of contact for our valued partners and customers, you will:

- Process customer/partner information in accordance with company processes and procedures
- Ensure that you comply with industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information to customers

“I thoroughly enjoy my role as a Customer Service Advisor with Premium Credit and would highly recommend them as an employer. Everyone in all departments is very friendly and helpful.

Following comprehensive training, we receive ongoing coaching sessions to keep knowledge and skills up-to-date. There is excellent support from all team leaders, colleagues and floorwalkers during the working day, along with a fabulous Service Desk Team on hand to help with any technical issues if and when they arise. Even though we are all working remotely, I never feel that I am on my own.” - Julie, Customer Service Advisor

What we are looking for

**We are looking for a Customer Service Advisor with**:

- Experience of delivering excellent customer service
- Good verbal and written communication skills
- The ability to work well in a fast-paced environment

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Webrecruit and Premium Credit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

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