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Customer Resolutions Advisor Temporary, Ongoing
2 weeks ago
Are you looking for a new challenge and can you start work immediately? If so then please read on
We are looking for Customer Resolutions Advisors to join a team based within a distribution depot in KT13. This is a temporary, ongoing position and the role will involve:
- tracking and investigating customers queries.
- Using the systems to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Data input
You must also have basic experience of Microsoft Excel, experience in a Customer Service setting (office-based, retail, hospitality) and you need to be able to write and speak in fluent English.
The role pays £9.50 per hour (increasing to £10.78 per hour after 12 weeks) and is a full time role. Working hours (39 hours a week) are between the hours of 8am and 6pm and this will be over 5 days out of the 7 and will include weekend working. Free on-siteparking is available.
If you are available straight away, looking for a new role with an established organisation, and have some customer service experience then please get in touch
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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