Customer Service Advisor
1 week ago
**Job Title: Service Advisor (Car Dealership)**
**Location: Staines**
**Salary: From £25,415 + depending on experience and skills + bonus + benefits**
**Full Time and Permanent -42.5 hours
- Mon-Fri with Saturdays on a rota basis**
**AN AMAZING OPPORTUNITY WITH ONE OF THE TOP 25 SUNDAY TIMES BEST BIG COMPANIES TO WORK **FOR
Our client is looking for an **experienced Service Advisor** who has the ability to work to deadlines and handle sensitive and confidential information.
You will have excellent communication skills and experience in selling/customer service environment. In addition to a strong people background they are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to the team and more importantly their customers.
**Job Purpose**:
To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction.
**Key Responsibilities**:
∙Drive the standard in customer care with the diverse customer base
∙Manage the relationship between customer and dealership.
∙Manage the service process effectively.
∙Go beyond process in delivering exceptional customer service.
∙Deliver effective value-added sales solutions to customers to ethically promote the wide range of our clients products and services.
**Essential Skills & Experience**:
∙Administrative experience.
∙Able to handle sensitive and confidential information.
∙Excellent communication and customer service skills with experience handling complaints.
∙Evidence of customer facing administrative experience.
∙Experience in a selling/customer service environment.
∙Full driving license held for a minimum of 6 months with fewer than 9 penalty points.
∙Evidence of ‘Right to work in the UK’
∙Industry leading package
∙33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
∙Bonus payments based upon your performance
∙Pension Scheme & Life Assurance
∙Employee Privilege vehicle purchase scheme
∙Discount on Service, Bodyshop and Parts
∙1 day each year to volunteer for a charity of your choice
∙Cycle to work purchase scheme
∙Access to Perks at Work discount website
Additional base salary is available depending on experience.
**Salary**: From £25,415.00 per year
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Experience**:
- customer service: 1 year (preferred)
Reference ID: ES(T)/Staines09-22
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