Mental Health Adviser

6 months ago

Gloucester, United Kingdom North and West Gloucestershire Citizens Advice Full time

**Overview**

This role will provide generalist advice and casework to people with mental health difficulties who have been referred by mental health professionals through the Local Community Partnership (LCP).

LCP’s are made up of local Government, NHS, Voluntary Community and Social Enterprise (VCSE) sector, housing and increasingly communities, people and wider partners such as police, education etc. They work with each other to bring mental health services together and plan how they are delivered to the local populations.

**Duties**

**Advice giving**

Interview clients using sensitive listening and empathetic questioning skills to

allow clients to explain their problem(s) and empower them to set their own

priorities.

Provide a holistic approach to advice, ensuring that we provide the client with all the information and support they need.

Research and explore options and implications so that clients can make informed decisions.

Support and act for the client in communications with other organisations, for example by calculating, negotiating, drafting or writing letters and telephoning.

Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.

Provide low level casework to help move clients forward with their problem and make effective referrals and sign posting.

Complete benefit calculations and Debt Assessment Tools to identify options for clients to make informed choices.

Maintain detailed case records using Casebook for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Use information and advice resources, including remote supervisors to ensure advice is accurate.

Ensure all relevant policies and procedures are followed in work.

Ensure continuous improvement in your own work and service development, gaining user and stakeholder feedback and meeting advice quality standards in line with Citizens Advice quality framework and Advice Quality Standard.

Adhere to all safeguarding and confidentiality processes and protocols as needed by Citizens Advice.

Contact with other agencies

Regular attendance at LCP meetings

Work with referrers to provide the best service to their clients

Support mental health professionals regarding appropriate referrals

**Research and Campaigns**

Assist with research and campaigns work by providing information as

appropriate.

Alert clients to research and campaign options.

Administration

Attend relevant internal and external meetings as agreed with Citizens Advice

line manager.

Prepare for and attend supervisor session/team meetings/staff meetings as

appropriate.

Use IT for statistical recording of information relating to research and campaigns

and funding requirements, record keeping and document production.

Keep accurate timesheets, where required.

Ensure all work conforms to the organisation’s systems and procedures.

Ensure that work reflects and supports the Citizens Advice service’s equality and

diversity strategy.

**Other**

Complete required training to comply with quality assurance processes.

Keep up to date with changes related to generalist advice work.

Professional Development

Keep up to date with legislation, policies and procedures and undertake

appropriate training.

Carry out any task that may be within the scope of the post to ensure the

effective delivery and development of the service.

**Person specification**

**Essential**

1. The ability to commit to and work within, the aims, principles and policies of Citizens Advice service.

2. Certificate in Generalist Advice work, or equivalent qualification or equivalent level of experience and skill.

3. Experience of 1-2-1 generalist advice, including Debt, Welfare rights, housing and employment advice.

4. Sensitive listening and questioning skills to understand the needs of clients with mental health issues and maintain a professional non-judgmental attitude.

5. Experience of efficiently and effectively managing a mixed case load including closing cases in a timely manner.

6. Ability to work on own initiative, prioritise work, meet deadlines and deliver results.

7. Ability to deal tactfully and effectively with internal and external stakeholders.

8. Flexibility and willingness to work as part of a diverse team.

9. Understanding of the issues affecting society and their implications for clients and service provision.

11. Ability to work with and support the health projects team

**Desirable experience**:
12. A thorough understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people.

13. Proven ability to work well in a busy, pressured environment, work as part of a team but also able to work without direct support and supervision at times.

14. Experience of explaining complex information to clients and checking accuracy of calculations.

15. Good understanding of

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