Pcs Processing and Customer Advisor

6 months ago

Wakefield, United Kingdom NHS Business Services Authority Full time

If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis.

If you enjoy working independently and are confident in handling detailed information, you have what this role needs You will join the Prescription Processing Teams, working to accurately reimburse contractor payments and collate prescribing information.

What do we offer?

A permanent role (on completion of a 6 month probationary period) working on a variety of different tasks as required
Working days will be Monday to Friday, with flexible hours available from 7am into the evening. At times there may be a need for you to work specific daytime hours dependant on the task you are assigned to
27 days leave (increasing with length of service) plus bank holidays
NHS pension
Office attendance may be required so you must live a reasonable distance from our site in Wakefield
Access to a wide range of benefits and high street discounts

You will be able to demonstrate these essential skills and knowledge:
High level of accuracy and attention to detail
Comfortable with repetitive work
Time management and ability to work flexibly to ensure deadlines are achieved
Computer proficiency and keyboard skills
Excellent Customer Service Skills
Self-motivated
Well organised and discreet

Tell us about a time when you have analysed and interpreted complex information from a variety of sources?
Tell us what experience you have of dealing with customers?
Tell us what exposure you have had to working flexibly on a variety of tasks and how you manage the workload?
Tell us about a time when you have followed technical instructions to complete a task?

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients, and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We are passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities.

We are the NHS delivering for the NHS.

**In this role, you are accountable for**:
To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems.

Creating reports that can be presented to internal and external customers and stakeholders.

Ability to comprehend and interpret policies and procedures across a range of work areas. Make decisions in line with current NHSBSA, DH&SC, PHE policies and appropriate processing rules.

Using knowledge and guidance make appropriate decisions in line with current policies and regulations.

Ability to show genuine empathy, patience and resilience when communicating with our customers to deliver exceptional customer service and come to an agreed resolution.

Working to agreed performance and accuracy targets and standards, complying with all regulatory requirements such as Data Protection.

Working collaboratively to identify improvement across a range of business functions

Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction.

Manages own workload and operates all services in line with Service Level Agreements, internal agreements and policies, technical instructions, and procedures and within agreed time scales.

Ability to treat people with respect under all circumstances, upholding and demonstrating the values and behaviours of the NHSBSA

Identify and communicate any non-routine technical or system issues to appropriate people

Where required, may be requested to train, coach and mentor new or established staff to the duties of the role.

Where required, process quality standard sampling checks and provide feedback to managers and colleagues.

Participate in, and contribute to, the ORO+ process. Take ownership and responsibility for your personal development

Demonstrate an appreciation of Quality by complying with all Quality Systems, identifying, and recommending opportunities to improve working practices.

Responsible for the security of documents, information and equipment under their control and undert

  • Pcs Processing and Customer Advisor

    6 months ago

    Wakefield, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a processing and customer focused environment and can manage a diverse workload, we have the opportunity for you. Working as part of Prescription Services, we have several vacancies for our Processing and Customer Advisor role. This is a unique role, working on bespoke systems, where you will be expected to...

  • Pcs Processing and Customer Advisor

    6 months ago

    Wakefield, United Kingdom NHS Business Services Authority Full time

    If you are self-motivated, enjoy working in a customer focused environment and can manage a diverse workload, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for several colleagues to join our team of Processing and Customer Advisors on a permanent basis. If you enjoy working independently and are confident in...

  • Pcs Processing and Customer Advisor

    6 months ago

    Wakefield, United Kingdom NHS Business Services Authority Full time

    1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems. 2. Creating reports that can be presented to internal and external customers and stakeholders. 3. Ability to comprehend and interpret policies and...

  • Pcs Processing and Customer Advisor

    6 months ago

    Wakefield, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: 1. To analyse and interpret a range of complex information across a variety of different services and workstreams. Process appropriate information from relevant documentation and / or information systems. 2. Creating reports that can be presented to internal and external customers and stakeholders. 3. Ability to...

  • Customer Service Advisor

    3 weeks ago

    Wakefield, United Kingdom CV-Library Full time

    Role:Customer Service Advisor - IT Salary:£12 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work in UK for last 5 years - to pass To provide a single point of contact for...

  • Customer Service Advisor

    2 days ago

    Wakefield, United Kingdom First Choice Full time

    Role:Customer Service Advisor - IT Salary:£12.60 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work in UK for last 5 years - to pass To provide a single point of contact...

  • Customer Service Advisor

    3 days ago

    Wakefield, United Kingdom CV-Library Full time

    Role:Customer Service Advisor - IT Salary:£12.60 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Location: Wakefield WF1 You will be required to undergo various high level security checks/clearances. You need to be able to provide proof of work in UK for last 5 years - to pass To provide a single point of...

  • 1st Line IT Service Advisor

    6 months ago

    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service Advisor** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...

  • Customer Service Representative

    6 months ago

    Wakefield, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote). **Customer Service Advisor benefits**: - Work from home fully remote with career progression available. - Holiday allowance is variable depending on your working pattern. - Smart / Casual dress code. - Training is included to prepare you for this role. - 37 hours per week,...

  • Customer Journey Advisor

    6 months ago

    Wakefield, United Kingdom Cars 2 ltd Full time

    The Customer journey advisor is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience, alongside the Cars2 Retailer network, that supports the long-term sustainable business growth of all our brands. As a Customer Journey Advisor, you'll be a knowledgeable expert in our brands to achieve a right...

  • Customer Relationship Advisor

    1 month ago

    Wakefield, United Kingdom CV-Library Full time

    CUSTOMER RELATIONSHIP ADVISOR - ARE YOU DRIVEN AND CUSTOMER FOCUSED? THE COMPANY: An exciting opportunity to join a well-established business based in Wakefield. They operate in the UK and internationally and work with long-standing clients such as retailers, manufacturers through to public sector organisations. The company are a highly regarded employer...

  • Customer Advisor

    6 months ago

    Wakefield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor Outdoor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK National hourly rate £12.21 per hour** **B&Q Wakefield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Relationship Advisor

    3 weeks ago

    Wakefield, United Kingdom JS Recruitment UK Full time

    CUSTOMER RELATIONSHIP ADVISOR - ARE YOU DRIVEN AND CUSTOMER FOCUSED?THE COMPANY:An exciting opportunity to join a well-established business based in Wakefield. They operate in the UK and internationally and work with long-standing clients such as retailers, manufacturers through to public sector organisations. The company are a highly regarded employer of...

  • Customer Service

    6 months ago

    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service - IT** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...

  • Customer Service

    6 months ago

    Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

    **Role : Customer Service - IT** **Salary: 12 per hour** **Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)** **Location: Wakefield WF1** To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for...

  • Customer Service Advisor

    1 month ago

    Wakefield, United Kingdom HAYS Full time

    Wakefield | Temporary Role | Customer Service Advisor I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I...

  • Customer Services Advisor

    6 months ago

    Wakefield, United Kingdom Harte Consulting ltd Full time

    Do you value putting customers and their needs first? Do you enjoy collaborating with others to achieve amazing results and never accepting second best? If so, Harte Consulting are buzzing to announce a role as **Client Services Advisor, **working for a West Yorkshire company, who service the entire UK property market. A **Client Services Advisor** role...

  • Customer Service Advisor

    6 months ago

    Wakefield, United Kingdom City & Guilds Group Full time

    **Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Ready to change your life for the better?** - **Full-time Role**: 35 hours per week - **Great Location**: Wakefield, with Free Car Parking - **Almost immediate interviews and start dates available**: - Permanent Positions with Excellent Benefits and Growth...

  • Customer Service Advisor

    6 months ago

    Wakefield, United Kingdom Card Factory Full time

    Job Introduction Welcome to cardfactory - and your opportunity to be part of our exciting future. As well as being a progressive, exciting and friendly company, we reward our people’s commitment and determination. Our customer service team is now looking for 2 full time Customer Service Advisors to join them on a permanent basis. As a Customer Service...

  • Customer Service Advisor

    6 months ago

    Wakefield, United Kingdom City & Guilds Group Full time

    **Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Customer Services roles in Wakefield** - Permanent Role - Excellent Benefits and promising growth opportunities - It's a full time role working 35 hours per week - Great location in Wakefield, Free Car Parking, and almost immediate interviews and starts **Ready to...