Customer Service Advisor

3 weeks ago


Wakefield, United Kingdom HAYS Full time
Wakefield | Temporary Role | Customer Service Advisor

I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I would love to hear from you
Key Responsibilities:

  • First point of contact on the Customer Service phone line (Microsoft Teams).
  • Handling telephone and email enquiries efficiently.
  • Taking and processing stock orders.
  • Sending pre-production samples and approving them to external suppliers.
  • Following up on orders and updating customers accordingly.
  • Importing orders and sending smart forms to customers.
  • Assisting the Sales department with various projects.
  • Sending/emailing order confirmations to customers.
  • Liaising with staff in other departments and with external contacts.
  • Updating the CRM system with opportunities.
  • Establishing effective, professional, and positive working relationships with colleagues.
  • Being responsible for personal health and safety at work.
Skills and Qualifications:
  • Strong customer focus.
  • Excellent attention to detail.
  • Ability to work under pressure.
  • Proven organisational skills.
  • Effective stakeholder management.
  • Strong multitasking abilities.
  • Solution-based mindset.
  • Strong written and verbal communication skills.
  • Proficient computer skills.
What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4624699

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